Check Point Recognized As Having One of the "10 Best Web Support Sites"

Association of Support Professionals (ASP) names Check Point to list of Best Support Sites for 2008

Redwood City, CA —

Check Point® Software Technologies Ltd. (Nasdaq: CHKP), the worldwide leader in securing the Internet, today announced Check Point was honored by the Association of Support Professionals as having one of the “Ten Best Web Support Sites” for 2008. The prestigious award showcases Check Point for its excellence in online service and support, and recognizes Check Point for having one of the industry’s top Web support sites.

The Association of Support Professionals is an international membership organization for customer support professionals. The latest list is the association’s 11th annual “Ten Best” awards, which judges sites on best practices in Web support. Winners of the accolade are selected by a rigorous review process, which consists of 25 different performance metrics, including: usability, design, knowledgebase implementation, interactive features, use of technology, customer experience, overall strategy, and others.

Check Point received the award for its multi-faceted and easy to navigate one-stop-search Support Center. The newly designed Check Point Support Center features robust self-help tools, and demonstrates Check Point’s commitment to providing customers with a single point of access for complete up-to-date technical knowledge, and quick and efficient resolution of technical issues. 

“In today’s era of online business, it is important to have a comprehensive, easy-to-navigate, and useful Web support center to accommodate multiple customer styles,” said Ofer Wolf, vice president of technical services at Check Point. “Check Point Support Center achieves high levels of overall customer satisfaction by providing full coverage of multi-channel and Web self-help support to a variety of user segments.”

After extensive study of Web support best practices and a collection of customer surveys, Check Point identified and implemented as part of its ongoing efforts to improve customer support new features that give maximum value to customers: one-stop search, advanced online support and personalized resources. Check Point’s online support strategy provides a comprehensive yet tailored support experience that accommodates all customer styles. 

Concluded Wolf, “From world class support Web tools, to professional Security Support Centers in the different geographies and up to a personal on and off site dedicated to security support experts, justly shows our effort in bringing a total comprehensive support service to our customers and partners.”

About Check Point Software Technologies Ltd.
Check Point Software Technologies Ltd. (www.checkpoint.com) is the leader in securing the Internet. Check Point offers total security solutions featuring a unified gateway, single endpoint agent and single management architecture, customized to fit customers’ dynamic business needs. This combination is unique and is a result of our leadership and innovation in the enterprise firewall, personal firewall/endpoint, data security and VPN markets.

Check Point’s pure focus is on information security. Through its NGX platform, Check Point delivers a unified security architecture to protect business communications and resources, including corporate networks and applications, remote employees, branch offices and partner extranets. The company also offers market-leading endpoint and data security solutions with Check Point Endpoint Security products, protecting and encrypting sensitive corporate information stored on PCs and other mobile computing devices. Check Point's award-winning ZoneAlarm solutions protect millions of consumer PCs from hackers, spyware and identity theft. Check Point solutions are sold, integrated and serviced by a network of Check Point partners around the world and its customers include 100 percent of Fortune 100 companies and tens of thousands of businesses and organizations of all sizes.