Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

INTERNATIONAL

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
EUROPENER, SER
& EE
Peter Domotor Area Manager, NER, SER & EE peterd@checkpoint.com +44 (0)7799 456559 Eitan Lugassi Head of International
Professional Services eitanlu@checkpoint.com +972-3-6115076
Shira Bar Yosef Director of Global
Professional Services sbaryose@checkpoint.com +972-3-6115191
Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3-6115469
EUROPECER, BENELUX
& NORDICS
Christian Hofmann Area Manager, CER, Nordics & Benelux chofmann@checkpoint.com +49 151 42214925
ANZ James McCormack Area Manager jmccormack@checkpoint.com +61 422004846
ASIA Nathan Gardiner Area Manager nathanga@checkpoint.com +65 8339 1532
TRAINING,
SMARTOPTIMIZE
& FINANCE
Shir Mazliach Project Manager shirm@checkpoint.com +972-3-7534673

AMERICAS

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
EAST,
MID-ATLANTIC US
& FEDERAL
Ferdinand M. Devilleres Area Manager fdeville@checkpoint.com +1 305 781 4253 Khanh Nguyen Regional Manager Americas/
Area Manager LACA knguyen@checkpoint.com +1 972-444-6632
Shira Bar Yosef Director of Global
Professional Services sbaryose@checkpoint.com +972-3-6115191
Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3-6115469
SOUTH &
WEST US
Dan Conway Area Manager dconway@checkpoint.com +1 214-725-9584
CENTRAL US,
LATIN AMERICA
& CANADA
Jorge Vasquez de Bracamont Area Manager jvasquez@checkpoint.com +1 650-556-4258