Onsite Service Availability
| Onsite SLA | Description | SKU |
|---|---|---|
| Standard / Co-Standard Onsite |
5x8 Next Business Day onsite delivery by certified technician* | CPES-SS-STANDARD-ONSITE/ CPCES-CO-STANDARD-ONSITE |
| Premium / Co-Premium Onsite |
7x24 4hours onsite delivery by certified technician* | CPES-SS-PREMIUM-ONSITE/ CPCES-CO-PREMIUM-ONSITE |
| For locations outside of the 4 hours coverage zone, and according to availability in the list below, Check Point can commit to a Best Effort (up to 8 hours) delivery by certified technician.* | CPES-SS-PREMIUM-ONSITE-BE/ CPCES-CO-PREMIUM-ONSITE-BE |
|
| Premium /Co-Premium 2H Onsite (Tokyo & UK Only) |
7x24 2Hours onsite delivery by certified technician* | CPES-SS-PREMIUM-2HRS-ONSITE/ CPCES-CO-PREMIUM-2HRS-ONSITE |
* Service for UTM-1 450/1050/2050 & SG82/SG86 includes only product replacement (without a technician)
To find out what Onsite Support Level we offer in your location, find the city nearest to your location. For each city, we list the distance in miles/kilometers within which we provide each level of onsite service.
For other areas, Check Point can provide a Shelf Spare solution. To receive a Shelf Spare, the customer must purchase a 3 year support contract and sign a Shelf Spare Replacement Agreement. For more information contact onsite@checkpoint.com.
NOTE: Onsite Hardware Support becomes effective one (1) month from the day it was purchased.
Americas (US, Canada & Latin America) Onsite Service Areas
| USA | |||
|---|---|---|---|
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| State/City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Alabama | |||
| Birmingham |
50miles
|
75miles
|
50miles
|
| Montgomery |
50miles
|
75miles
|
50miles
|
| Arizona | |||
| Phoenix |
50miles
|
75miles
|
50miles
|
| Arkansas | |||
| Little Rock |
50miles
|
50miles
|
50miles
|
| California | |||
| Brisbane |
50miles
|
75miles
|
50miles
|
| Fresno |
50miles
|
50miles
|
50miles
|
| LA – Mission Viejo |
50miles
|
75miles
|
50miles
|
| LA – Santa Fe Springs |
50miles
|
75miles
|
50miles
|
| Oakland |
50miles
|
75miles
|
50miles
|
| Rancho Cucamonga |
50miles
|
||
| Sacramento |
50miles
|
50miles
|
50miles
|
| San Diego |
50miles
|
50miles
|
50miles
|
| San Francisco |
50miles
|
75miles
|
50miles
|
| San Jose |
50miles
|
75miles
|
50miles
|
| San Leandro |
50miles
|
75miles
|
50miles
|
| Colorado | |||
| Denver |
50miles
|
75miles
|
50miles
|
| Connecticut | |||
| Bridgeport |
50miles
|
75miles
|
50miles
|
| Fairfield & Milford |
50miles
|
75miles
|
50miles
|
| Hartford |
50miles
|
75miles
|
50miles
|
| District Of Columbia | |||
| Washington, DC |
50miles
|
75miles
|
50miles
|
| Florida | |||
| Jacksonville |
50miles
|
50miles
|
50miles
|
| Miami (Coral Gables) |
50miles
|
75miles
|
50miles
|
| Orlando |
50miles
|
75miles
|
50miles
|
| Pensacola |
50miles
|
50miles
|
50miles
|
| Tallahassee |
50miles
|
50miles
|
50miles
|
| Tampa |
50miles
|
75miles
|
50miles
|
| Georgia | |||
| Atlanta |
50miles
|
75miles
|
50miles
|
| Norcross |
50miles
|
75miles
|
50miles
|
| Hawaii | |||
| Honolulu |
50miles
|
50miles
|
50miles
|
| Illinois | |||
| Bloomington |
50miles
|
75miles
|
50miles
|
| Chicago |
50miles
|
75miles
|
50miles
|
| Springfield |
50miles
|
75miles
|
50miles
|
| Indiana | |||
| Indianapolis |
50miles
|
75miles
|
50miles
|
| Iowa | |||
| Des Moines |
50miles
|
75miles
|
50miles
|
| Iowa City |
50miles
|
75miles
|
50miles
|
| Kansas | |||
| Kansas City |
50miles
|
75miles
|
50miles
|
| Wichita |
50miles
|
75miles
|
50miles
|
| Kentucky | |||
| Louisville |
50miles
|
75miles
|
50miles
|
| Louisiana | |||
| Baton Rouge |
50miles
|
75miles
|
50miles
|
| New Orleans |
50miles
|
75miles
|
50miles
|
| Maryland | |||
| Baltimore |
50miles
|
75miles
|
50miles
|
| Massachusetts | |||
| Boston |
50miles
|
75miles
|
50miles
|
| Michigan | |||
| Detroit |
50miles
|
75miles
|
50miles
|
| Lansing |
50miles
|
75miles
|
50miles
|
| Minnesota | |||
| Minneapolis |
50miles
|
75miles
|
50miles
|
| Missouri | |||
| St. Louis |
50miles
|
75miles
|
50miles
|
| Nebraska | |||
| Omaha |
50miles
|
50miles
|
50miles
|
| Nevada | |||
| Las Vegas |
50miles
|
75miles
|
50miles
|
| New Hampshire | |||
| North Conway |
na
|
na
|
50miles
|
| New Jersey | |||
| Camden (covered from Philadelphia) |
50miles
|
75miles
|
50miles
|
| Denville |
50miles
|
75miles
|
50miles
|
| Newark |
50miles
|
75miles
|
50miles
|
| New Mexico | |||
| Albuquerque |
50miles
|
50miles
|
50miles
|
| New York | |||
| Albany |
50miles
|
50miles
|
50miles
|
| Buffalo |
50miles
|
50miles
|
50miles
|
| Long Island |
50miles
|
50miles
|
50miles
|
| New York City |
50miles
|
50miles
|
50miles
|
| Rochester |
50miles
|
50miles
|
50miles
|
| Syracuse |
50miles
|
50miles
|
50miles
|
| North Carolina | |||
| Charlotte |
50miles
|
75miles
|
50miles
|
| Raleigh |
50miles
|
75miles
|
50miles
|
| Winston-Salem |
50miles
|
75miles
|
50miles
|
| Ohio | |||
| Cincinnati |
50miles
|
75miles
|
50miles
|
| Cleveland |
50miles
|
75miles
|
50miles
|
| Columbus |
50miles
|
75miles
|
50miles
|
| Toledo |
50miles
|
75miles
|
50miles
|
| Oklahoma | |||
| Oklahoma City |
50miles
|
50miles
|
50miles
|
| Oregon | |||
| Eugene |
50miles
|
50miles
|
50miles
|
| Portland |
50miles
|
75miles
|
50miles
|
| Pennsylvania | |||
| Harrisburg |
50miles
|
75miles
|
50miles
|
| Philadelphia |
50miles
|
75miles
|
50miles
|
| Pittsburgh |
50miles
|
75miles
|
50miles
|
| South Carolina | |||
| Columbia |
50miles
|
50miles
|
50miles
|
| Tennessee | |||
| Chattanooga |
50miles
|
50miles
|
50miles
|
| Memphis |
50miles
|
50miles
|
50miles
|
| Nashville |
50miles
|
50miles
|
50miles
|
| Texas | |||
| Austin |
50miles
|
75miles
|
50miles
|
| Dallas/Ft Worth |
50miles
|
75miles
|
50miles
|
| Houston |
50miles
|
75miles
|
50miles
|
| Irving |
50miles
|
75miles
|
50miles
|
| San Antonio |
50miles
|
75miles
|
50miles
|
| Utah | |||
| Salt Lake City |
50miles
|
75miles
|
50miles
|
| Virginia | |||
| Fairfax |
50miles
|
75miles
|
50miles
|
| Norfolk |
50miles
|
50miles
|
50miles
|
| Reston |
50miles
|
75miles
|
50miles
|
| Richmond (Westpoint) |
50miles
|
75miles
|
50miles
|
| Vienna |
50miles
|
75miles
|
50miles
|
| Washington | |||
| Seattle |
50miles
|
75miles
|
50miles
|
| Wisconsin | |||
| Milwaukee |
50miles
|
75miles
|
50miles
|
| Canada | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| State/City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Alberta | |||
| Calgary |
50km
|
300km
|
50km
|
| Edmonton |
50km
|
300km
|
50km
|
| British Columbia | |||
| Vancouver |
50km
|
300km
|
50km
|
| Victoria |
50km
|
200km
|
50km
|
| Manitoba | |||
| Winnipeg |
50km
|
300km
|
50km
|
| New Brunswick | |||
| Moncton |
50km
|
200km
|
50km
|
| Northwest Territories | |||
| Yellowknife |
50km
|
100km
|
50km
|
| Nova Scotia | |||
| Halifax |
50km
|
300km
|
50km
|
| Ontario | |||
| Hamilton |
50km
|
200km
|
50km
|
| Kitchener-Waterloo |
50km
|
200km
|
50km
|
| London |
50km
|
300km
|
50km
|
| North York |
50km
|
300km
|
50km
|
| Ottawa |
50km
|
300km
|
50km
|
| Toronto |
50km
|
300km
|
50km
|
| Windsor |
50km
|
200km
|
50km
|
| Quebec | |||
| Montreal |
50km
|
300km
|
50km
|
| Quebec City |
50km
|
300km
|
50km
|
| Saskatchewan | |||
| Regina |
50km
|
300km
|
50km
|
| Argentina | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Buenos Aires |
30km
|
100km
|
30km
|
| Brazil | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Brasilia |
30km
|
30km
|
30km
|
| Belo Horizonte |
30km
|
30km
|
30km
|
| Campinas |
30km
|
120km
|
30km
|
| Cuiaba |
na
|
na
|
2nd BD
|
| Curitiba |
30km
|
30km
|
30km
|
| Manaus |
30km
|
30km
|
30km
|
| Porto Alegre |
30km
|
30km
|
30km
|
| Rio De Janeiro |
30km
|
30km
|
30km
|
| San Jose |
30km
|
100km
|
30km
|
| Sao Paolo |
30km
|
30km
|
30km
|
| Sorocaba |
na
|
na
|
city area
|
| Chile | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Santiago |
30km
|
50km
|
30km
|
| Colombia | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Bogota |
40km
|
na
|
40km
|
| Medellin |
40km
|
na
|
40km
|
| Cali |
40km
|
na
|
40km
|
| Mexico | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Cancun |
30km
|
80km
|
30km
|
| Guadalajara |
30km
|
80km
|
30km
|
| Mexico City |
30km
|
80km
|
30km
|
| Monterrey |
30km
|
80km
|
30km
|
| Puebla |
na
|
na
|
city area
|
| Querataro |
na
|
na
|
city area
|
| Tijuana |
na
|
na
|
city area
|
| Peru | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Lima |
30km
|
80km
|
30km
|
| Venezuela | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/ Co-Standard Onsite | ||
| City |
7X24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5X8xNBD |
| Caracas |
30km
|
80km
|
30km
|
EMEA, Middle East & Africa Onsite Service Areas
| Austria | |||
|---|---|---|---|
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
|||
| Vienna |
100km
|
100km
|
|
| Linz |
na
|
100km
|
|
| Graz |
100km
|
100km
|
|
| All major cities in western part of Austria |
na
|
city area
|
|
| Belgium | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole country
|
Whole country
|
||
| Czech Republic | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Prague |
50km
|
300km
|
50km
|
| Brno |
na
|
na
|
city area
|
| Plzen |
na
|
na
|
city area
|
| Denmark | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Estonia | |||
| Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals) |
Premium Onsite/ Co-Premium Onsite
|
Standard Onsite/Co-Standard Onsite
|
|
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Tallin |
na
|
na
|
40km
|
| Tartu |
na
|
na
|
city area
|
| Finland | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
|||
| Helsinki (metropolitan area includes Espoo, Vantaa) |
50km
|
300km
|
|
| Lahti |
city area
|
na
|
|
| Oulu |
50km
|
na
|
|
| Salo |
city area
|
na
|
|
| Tampere |
city area
|
na
|
|
| Turku |
city area
|
na
|
|
| France | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole country
|
Whole country
|
||
| Annecy |
50km
|
||
| Bordeaux |
50km
|
||
| Lille |
50km
|
||
| & Post Codes | |||
| 02, 59, 60, 62, 80 | |||
| Lyon |
50km
|
||
| & Post Codes 69, 01, west part of 74, north part of 38, 42, 71 | |||
| Marseille – |
50km
|
||
| (all areas in the 13XXX Post Code series) | |||
| Metz (Post Code 38) |
50km
|
||
| Montpellier |
50km
|
||
| Orleans |
50km
|
||
| Paris |
50km
|
||
| & Post Codes 27, 28, 60, 75, 78, 91-95 | |||
| (Nantes) Rennes |
50km
|
||
| & Post Codes 29, 44, 56, 72 | |||
| Monaco/Nice (Sophia Antipolis) |
50km
|
||
| (all areas in the 06XXX Post Code series) | |||
| St Genis Pouilly |
50km
|
||
| Strasbourg |
50km
|
||
| Toulon |
50km
|
||
| & Post Code 83 | |||
| Toulouse |
50km
|
||
| & Post Codes 09, 11, 31, 32, 65, 81, 82 | |||
| Germany | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Berlin |
65km
|
||
| & Post Codes 10xxx, 12xxx, 13xxx, 14xxx, 15xxx (except ranges 15870-15899), 16xxx (except ranges 16270-16309 and 16840-16949) | |||
| Dortmund |
city area
|
||
| Only Post Codes 40xxx-42xxx, 44xxx-47xxx, 50xxx-51xxx, 58xxx | |||
| Dusseldorf |
65km
|
||
| & Post 40xxx-42xxx | |||
| Frankfurt |
65km
|
||
| & Post 60xxx-61xxx, 64xxx-65xxx, 550xx-555xx | |||
| Hamburg |
65km
|
||
| & Post Codes 20xxx, 21xxx (except ranges 21740-21789), 22xxx, 23xxx (except ranges 23720-23779 and 23920-23999), 24500-24649, 25300-25599, 29600-29649 | |||
| Hirschau |
city area
|
||
| Hanover |
65km
|
||
| Ingolstadt |
city area
|
||
| Koln/Cologne |
65km
|
||
| & Post Codes 50xxx-53xxx | |||
| Leipzig |
65km
|
||
| Munich |
65km
|
||
| & Post Codes 80xxx, 81xxx | |||
| Neckersulm |
city area
|
||
| Nurnberg/Nuremberg |
65km
|
||
| Stuttgart |
65km
|
||
| & Post Code 70xxx | |||
| Greece | |||
| Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals) | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | |
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole country excluding Islands
|
|||
| Athens |
40km
|
na
|
|
| Hungary | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Budapest |
50km
|
100km
|
50km
|
| Szeged |
na
|
na
|
city area
|
| Republic of Ireland | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country, excluding Galway area and islands
|
|||
| Cork |
city area
|
50km
|
|
| Dublin |
50km
|
50km
|
|
| Limerick |
50km
|
50km
|
|
| Israel | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country excluding Eilat
|
whole country
|
||
| Italy | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole country excluding Islands & calabria
|
|||
| Bari |
50km
|
120km
|
|
| Bologna |
50km
|
120km
|
|
| Genoa |
50km
|
120km
|
|
| Milan |
50km
|
120km
|
|
| Naples |
50km
|
120km
|
|
| Padua |
50km
|
120km
|
|
| Rome (& Vatican) |
50km
|
120km
|
|
| Turin (Torino) |
50km
|
120km
|
|
| Trieste |
50km
|
city area
|
|
| Florence |
50km
|
120km
|
|
| Gorizia |
city area
|
city area
|
|
| Latvia | |||
| Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals) | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | |
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Riga |
na
|
na
|
40km
|
| Lithuania | |||
| Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals) | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | |
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Vilnius |
na
|
na
|
40km
|
| Liechtenstein | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| NOTE: Covered from Switzerland |
whole country
|
whole country
|
|
| Luxembourg | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| NOTE:Covered from Belgium (parts from Metz, France) |
whole country
|
whole country
|
|
| Monaco | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Netherlands | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Norway | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
7x24x4 coverage includes Sandefjord-Skien-Tongsberg-Drammen area and also Lillehammer-Hamar area.
|
5x8xNBD available in Trondheim and from Trondheim south without regard to radius.
|
||
| Oslo |
50km
|
100km
|
|
| Poland | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Warsaw |
50km
|
200km
|
50km
|
| Gniezno |
na
|
200km
|
city area
|
| Poznan |
na
|
200km
|
city area
|
| Gdansk |
na
|
na
|
city area
|
| Gliwice |
na
|
na
|
city area
|
| Katowice |
na
|
na
|
city area
|
| Krakow |
na
|
na
|
city area
|
| Portugal | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Lisbon |
50km
|
200km
|
50km
|
| Porto |
50km
|
na
|
50km
|
| South Africa | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Capetown |
50km
|
125km
|
50km
|
| Durban |
50km
|
125km
|
50km
|
| Johannesburg |
50km
|
125km
|
50km
|
| Port Elizabeth |
50km
|
125km
|
50km
|
| Pretoria |
city area
|
100km
|
city area
|
| Bloemfontein |
na
|
100km
|
na
|
| Spain | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole country excluding Islands
|
|||
| Barcelona |
50km
|
160km
|
|
| Madrid |
50km
|
160km
|
|
| Seville |
50km
|
160km
|
|
| Valencia |
50km
|
160km
|
|
| Santiago de Compostela |
na
|
160km
|
|
| Granada |
na
|
160km
|
|
| Bilbao |
na
|
160km
|
|
| Sweden | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Radius excl. Islands
|
8x5xNBD is available in all Sweden locations, south of Sundsvall
|
||
| Stockholm |
50km
|
250km
|
|
| Gothenburg |
50km
|
250km
|
|
| Malmo |
50km
|
250km
|
|
| Alingsaas |
city area
|
250km
|
|
| Switzerland | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Basel |
50km
|
||
| Bern |
50km
|
||
| Luzern |
50km
|
||
| Chur |
50km
|
||
| St Gallen |
50km
|
||
| Geneva |
50km
|
||
| Lausanne |
50km
|
||
| Zurich |
50km
|
||
| United Kingdom | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole mainland *
|
whole mainland *
|
||
| * Entire UK, including the 50km area surrounding Belfast, Northern Ireland, is covered 7x24x4. The following postal codes are 5x8xNBD only: BT (areas in Northern Ireland, not within 50km of Belfast), IM (Isle of Mann), PO (Isle of Wight), PH North, KW, IV. GY (Isle of Guernsey) and JE (Isle of Jersey) but calls must be logged prior to 14:00PM local time to ensure on-time parts delivery. There is no coverage in Postal Code ZE. 7x24x2Hours Onsite Service Areas are mentioned in the table below. |
|||
| Vatican | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
2 Hours Onsite Service Areas (UK Only)
| UK | |
|---|---|
| Availability is within a 30 km radius of the following cities. London service availability radius is 20 Km | |
| City | Postal Code |
| Aberdeen | AB21 0GL |
| Basildon | SS13 1LW |
| Belfast | BT3 9JO |
| Bristol | BS32 4SY |
| Canterbury | CT3 3EP |
| Cardiff | CF15 7QZ |
| Croydon | CR0 3RL |
| Curdworth | B76 9EB |
| Eastleigh | SO50 4ET |
| Gateshead | NE11 0EJ |
| Hounslow | TW4 5DJ |
| Inverness | IV1 1TR |
| Leeds | LS11 5AL |
| Livingston | EH54 8RG |
| London | E15 2HN |
| Milton Keynes | MK15 0YS |
| Motherwell | ML1 4YS |
| Norwich | NR7 0WH |
| Nottingham | NG7 4EZ |
| Plymouth | PL1 3NU |
| Salford | M50 2GL |
APAC & Japan Onsite Service Areas
| Australia | |||
|---|---|---|---|
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Adelaide |
50km
|
na
|
50km
|
| Brisbane |
50km
|
100km
|
50km
|
| Canberra |
50km
|
100km
|
50km
|
| Collie |
na
|
na
|
city area
|
| Melbourne |
50km
|
100km
|
50km
|
| Perth |
50km
|
100km
|
50km
|
| Sydney |
50km
|
100km
|
50km
|
| China | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Beijing |
50km
|
100km
|
50km
|
| Guangzhou |
50km
|
100km
|
50km
|
| Shanghai |
50km
|
100km
|
50km
|
| Shenzhen |
50km
|
100km
|
50km
|
| Xiamen |
na
|
na
|
city area
|
| Hong Kong | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| India | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Ahmadabad |
50km
|
na
|
50km
|
| Bangalore |
50km
|
na
|
50km
|
| Bhopal |
50km
|
na
|
50km
|
| Calcutta |
50km
|
na
|
50km
|
| Chandigarh |
50km
|
na
|
50km
|
| Chennai |
50km
|
na
|
50km
|
| Hyderabad |
50km
|
na
|
50km
|
| Indore |
na
|
na
|
city area
|
| Mohali |
na
|
na
|
city area
|
| Mumbai |
50km
|
na
|
50km
|
| New Delhi |
50km
|
na
|
50km
|
| Pune |
50km
|
na
|
50km
|
| Indonesia | |||
| Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals) | Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | |
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Jakarta |
50km
|
na
|
50km
|
| Japan* | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
Whole Country
|
Whole Country
|
||
| *7x24x2Hours Onsite service is available within Tokyo's 23 wards and Osaka city | |||
| Korea | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Seoul |
30km
|
100km
|
30km
|
| Malaysia | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Johor Bahru |
na
|
na
|
city area
|
| Kuala Lumpur |
50km
|
100km
|
50km
|
| Kuantan, Pahang |
na
|
na
|
city area
|
| Penang |
na
|
na
|
city area
|
| New Zealand | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Auckland |
50km
|
100km
|
50km
|
| Hamilton |
50km
|
na
|
50km
|
| Wellington |
50km
|
100km
|
50km
|
| Philippines | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Manila |
50km
|
100km
|
50km
|
| Singapore | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
|
whole country
|
whole country
|
||
| Taiwan | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Taipei |
50km
|
100km
|
whole country
|
| Thailand | |||
| Premium Onsite/ Co-Premium Onsite | Standard Onsite/Co-Standard Onsite | ||
| City |
7x24x4Hours |
7X24xBest
Effort (up to 8H delivery) |
5x8xNBD |
| Bangkok |
50km
|
80km
|
50km
|
| Chonburi |
city area
|
na
|
city area
|
| Laem Chaban |
na
|
na
|
city area
|
| Rayong |
na
|
na
|
city area
|