Technical Account Management
Contact Professional Services
Our dedicated support consultants have a deeper level of Check Point knowledge and provide consistent expert guidance
Proactive account management delivers proven expertise
- Trendline analysis
- Ongoing monitoring and communication
- Monthly trend reporting
Deep analysis of your security optimizes support and security
- Every security notification is analyzed for relevancy
- Technical issues and enhancements raised to Check Point engineering
- Security capacity configuration reviewed for optimization
Detailed Security review ensures maximum capacity
- Security architecture validation
- Best practices sharing and guidance
- Optimize your resource utilization
Email us with questions or to engage with your dedicated Professional Services consultant!
Proactive Account Management
- Designated Professional Services consultant
- Monthly and quarterly reports
- Personal, proactive communication
- Case history and trendline analysis
Operations Assistance and Review
- Project plan review and validation
- Project and milestone communications
- Resource planning
Design Review
- Validation of end-user design changes
- Validation of installation check-lists
Test Lab Topology Set-up and Testing Assistance
- Guidance on test-lab topology setup
- Sample test plan set-up
- Testing of test-lab
Support Planning
- Review end-user support plans
- Software update recommendation strategy
- Proactive alerts for security and software updates
- Recommendations for end-user environments
Diagnostic and Troubleshooting Assistance
- Enhanced and priority support call routing
- Proactive escalation of support and Check Point product issues
- Best practices and recommendations for ongoing proactive optimization
Technical Account Management (TAM) is an annual service delivered by a regionally-based Professional Services consultant. TAM is available in 3 service levels:
TAM-1 includes up to 40 remote days and 5 on-site days
- €60,000 in Europe and $75,000usd rest of world
TAM-2 inlcudes up to 20 remote days and 2 on-site days
TAM-3 includes up to 10 remote days and 1 on-site day
- Contact Professional Services to quote your TAM-2 and TAM-3
Worldwide Telco Operator and MSSP
"Using TAM service has improved the utiliziation in our environmnet to a high extent. Am extremely satisfied with this service."International Telco company
"I'm very happy with the TAM service and renewed it another year. Thanks to TAM, the resolution time of critical SRs was down to a minimum. The outcome was that our company reduced the number of reactive SRs. In addition, our group enjoyed continous knowledge transfer and custom solutions. Highly recommended."Large Australian Telco company
"Exceptional Check Point service. The engineer has strong technological grasp and excellent work ethics."
Global Bank
"It's my second year using TAM service and I'm about to renew to the third one. TAM is a very useful service. Thanks to it, the performance of our IT environmnent has improved dramatically. We received great architectural planning which was later on implemented, and it boosted our system to a great extent."Interanational Oil company
"Thanks to the TAM we've purchased, we enjoy active participation in the design, testing, rollout and troubleshooting from Check Point experts. Wonderful and efficient service!"
