Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level |
|---|---|---|---|
| Northern Europe, Southern Europe & Benelux |
 Issam El Haddioui Team Leader ielhaddiou@checkpoint.com +44 7919481579 |
 Eran Ashkenazi Head of Global Professional Services erana@checkpoint.com +972-3-6115071 |
 Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3611-5469 |
| Central Europe, Eastern Europe & The Nordics |
 Bernd Ochsmann Team Leader bochsman@checkpoint.com +49 151-42214920 |
||
| ANZ & Japan |
 Geoff Prentis Team Leader gprentis@checkpoint.com +61 449255476 |
||
| Training, SmartOptimize & Finance |
 Shir Mazliach Project Manager shirm@checkpoint.com +972-3-7534673 |
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level |
|---|---|---|---|
| East & North US and Canada |
 Ferdinand M. Devilleres Team Leader fdeville@checkpoint.com +305 781 4253 |
Eran Ashkenazi Head of Global Professional Services erana@checkpoint.com +972-3-6115071 |
Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3611-5469 |
| South & West US and LATAM |
 Khanh Nguyen Team Leader knguyen@checkpoint.com +1 972-444-6632 |
||
| Training, SmartOptimize & Finance |
Shir Mazliach Project Manager shirm@checkpoint.com +972-3-7534673 |