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Compare Enterprise Support

Enterprise Support

Purchase SupportCheck Point Enterprise Support programs offer a full range of features and benefits depending on the service level you choose. Use the table below to find the program that best meets your business needs.

Services
Enhanced hardware warranties
Latest hot fixes and service packs
Major upgrades and enhancements
Access to SecureKnowledge   Advanced Advanced Expert Expert
Unlimited service and support   12X5
business day
24X7
every day
24X7
every day
24X7
every day
Committed response time   4 hours 30 minutes for Severity 1 issues 30 minutes for Severity 1 issues 30 minutes for Severity 1 issues
Service level agreements  
Issues opened with   Support Desk Premium Support Desk Designated Sapphire Engineer Designated Diamond Engineer
Dedicated support number      
Phone consultation      
Interoperability lab      
Simulate environment      
Regular review meetings       Yearly Quarterly
Onsite assistance        

*Enterprise Software Subscription is a prerequisite to purchasing all Check Point Enterprise Support Programs.

Personalized Support
Extend Enterprise Premium Support with personalized programs like Enterprise Diamond Support and Enterprise Sapphire Support, with a designated engineer, unique support number, in-depth resources, consulting, and more.

Purchase Enterprise Support now or contact us for more information on how Check Point Enterprise Support can provide you with the complete and continuous product support you need to secure your business.

Collaborative Enterprise Support

Purchase SupportChoose the Collaborative Enterprise Support level and backline support that best meets your needs:

Co-Standard Co-Premium
  Fast path escalation
Indirect 30-minute response for Severity 1 issues only Direct 30-minute response for Severity 1 issues only
4-hour regular response time 4-hour regular response time
24/7 backline Check Point support 24/7 backline Check Point support
Advanced Access to SecureKnowledge Exprert Access to SecureKnowledge
Feature upgrades, major releases Feature upgrades, major releases
Bug Fixes Bug Fixes