Compare Enterprise Support
Enterprise Support
Check
Point Enterprise Support programs offer a full range
of features and benefits depending on the service
level you choose. Use the table below to find the
program that best meets your business needs.
| Services | |||||
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| Enhanced hardware warranties |  |
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| Latest hot fixes and service packs | |
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| Major upgrades and enhancements | |
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| Access to SecureKnowledge | Advanced | Advanced | Expert | Expert | |
| Unlimited service and support | 12X5 business day |
24X7 every day |
24X7 every day |
24X7 every day |
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| Committed response time | 4 hours | 30 minutes for Severity 1 issues | 30 minutes for Severity 1 issues | 30 minutes for Severity 1 issues | |
| Service level agreements | |
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| Issues opened with | Support Desk | Premium Support Desk | Designated Sapphire Engineer | Designated Diamond Engineer | |
| Dedicated support number | |
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| Phone consultation | |
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| Interoperability lab | |
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| Simulate environment | |
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| Regular review meetings | Yearly | Quarterly | |||
| Onsite assistance | |
*Enterprise Software Subscription is a prerequisite to purchasing all Check Point Enterprise Support Programs.
Personalized Support
Extend Enterprise Premium Support with personalized programs like Enterprise Diamond Support and Enterprise Sapphire Support, with a designated engineer, unique support number, in-depth resources, consulting, and more.
Purchase Enterprise Support now or contact us for more information on how Check Point Enterprise Support can provide you with the complete and continuous product support you need to secure your business.
Collaborative Enterprise Support
Choose the Collaborative Enterprise Support level and backline support that best meets your needs:
| Co-Standard | Co-Premium |
|---|---|
| Fast path escalation | |
| Indirect 30-minute response for Severity 1 issues only | Direct 30-minute response for Severity 1 issues only |
| 4-hour regular response time | 4-hour regular response time |
| 24/7 backline Check Point support | 24/7 backline Check Point support |
| Advanced Access to SecureKnowledge | Exprert Access to SecureKnowledge |
| Feature upgrades, major releases | Feature upgrades, major releases |
| Bug Fixes | Bug Fixes |