Check Point Elite Support
Check Point Elite delivers 7 x 24 x 365 support plus on-demand expert care wherever you need it. With committed response times, advanced self-help tools and priority handling, Elite Support will minimize business downtime and keep your network running.
- 24-hour on-demand onsite engineer to resolve critical software cases
- Fastest Response Times – 30 minutes for Priority 1 and 2 cases
- Priority case handling and fast path escalations
- Increased productivity and uptime with expert knowledge transfer, tools and techniques
- Next flight out hardware replacement service
- Enhanced Return Material Authorization (RMA) processing
Elite Onsite Support
Extends the benefits of Elite Support with 4-hour RMA onsite hardware care for the fastest logistics. Check Point provides the delivery and basic installation of replacement hardware by a certified engineer with 4 hours following RMA determination. For location details please visit: www.checkpoint.com/services/onsite-availability.html
NOTE: This does not apply to appliances utilizing third party-vendor servers and platforms (IAS), for IAS support offering, contact a Check Point representative or contact your channel partner.
- Enterprise Support SLA
- Elite Support Datasheet
- Elite Support Frequently Asked Questions
- Sales Support Americas