InterSpect Hardware Warranty

Check Point warrants that the hardware components of InterSpect shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, in accordance with the documentation provided, for a period of one year from the initial date of purchase from Check Point.

If the unit has a hardware failure during this term, subject to the criteria specified in the limited hardware warranty, the customer can contact Check Point Technical Support for assistance by calling +1-972-444-6600.

Please see the InterSpect License Agreement and Limited Hardware
Warranty for more details.

Normal Warranty
After contacting Check Point to diagnose a hardware issue, if the issue is determined to be a hardware failure, Check Point will issue a Service Repair Order for an on-site technician to repair the defective unit on the Next Business Day during normal business work hours.

Enterprise Software Subscription
Customers who include InterSpect in their Enterprise Software Subscription agreement can extend the Next Business Day, on-site support for hardware failures for up to three years from the date of purchase, as long as they adhere to the terms and conditions of Enterprise Software Subscription and coverage is continuous.

Enterprise Standard Support
Customers who include InterSpect in their Enterprise Standard Support agreement have Normal Business Day, Normal Business Hours (5x10), 4 hour response on-site support for hardware failures. This coverage can continue for up to three years from the date of purchase, as long as they adhere to the terms and conditions of Enterprise Standard Support and coverage is continuous.

Enterprise Premium Support
Customers who include InterSpect in their Enterprise Premium Support agreement have coverage seven days a week, twenty-four hours a day, three hundred sixty-five days a year (7x24x365), 4 hour response on-site support for hardware failures. This coverage can continue for up to three years from the date of purchase, as long as they adhere to the terms and conditions of Enterprise Premium Support and coverage is continuous.

Standard Hardware Warranty	Software Subscription/Co-Basic with Hardware Warranty	Standard/Co-Standard with Hardware Warranty	Premium/Co-Premium with Hardware Warranty
Within 2 Business Days	9X5 Next Business Day	9X5 Next Business Day	4 Hours 24X7*

*According to the service level that is available in the country in which the appliance is installed and the distance of the product from the nearest service office location. The lead times mentioned above represent average response time objectives. Please contact your Check Point representative for more information.