UTM-1 and Power-1 Support Program Features

Support & Return Material Authorization (RMA) Process
for UTM-1 and Power-1 Appliances

In order to initiate the RMA (Return Material Authorization) process, a service request should be opened with Check Point’s local Certified Support Provider (CCSP/CSP) or directly with Check Point, depending on your organization's support program. The appliance's MAC address, located on the back of the appliance, will need to be provided.

When Check Point Support confirms that the problem requires hardware replacement, a RMA will be issued. Check Point will ship a replacement appliance, excluding the power cord. The customer should keep the original power cord. The replacement unit will contain information on how to dispose of the defective appliance. Check Point will bear the shipping costs of the replacement unit.

The defective hardware appliance must be shipped to Check Point within 5 days upon receipt of the replacement unit. Items not returned will be invoiced at standard Check Point list prices.

The defective unit should be shipped back to the address specified in the letter received with the replacement unit. The accompanying letter will also specify the packaging guidelines. Postage for the return shipment is the customer's responsibility.