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Support for Check Point GO (formerly Abra)

Updates for Check Point GO

Check Point protects against emerging threats with security updates, critical hot software fixes, service packs, and major software upgrades. Check Point SmartDefense Services include updates for Program Advisor, which supports application control for Check Point GO.

License Agreement for Check Point GO

Check Point warrants that components shall be free from material defects and will function according to the documentation. If there is a hardware failure during the warranty period, the customer may contact TAC for faulty USB stick replacement. Replacements are sent in next business day shipment. Please see the Check Point GO License Agreement for more information.

Professional Services for Check Point GO

Check Point Professional Services are an essential component in successfully implementing, upgrading, and optimizing your Check Point products for maximum security and benefits. Check Point Professional Services provides:

  • Advanced technical account management
  • Jump start, implementation, design and planning

More information on Professional Services

Check Point Security Support Programs for Check Point GO

Check Point's Support programs provide technical support, software updates and upgrades.

Direct Enterprise Support delivered by Check Point GO

Check Point Enterprise Standard Support (EBS) delivers comprehensive, unlimited support from our experienced and certified security experts. With online tools, global service centers, and extensive resources devoted to Check Point security, you can count on Check Point to resolve your mission-critical issues quickly and efficiently.

Standard Support

Ensure business continuity with 5 x 12 business day support for your appliances

  • Software Subscription - Access critical hot fixes, service packs, and major upgrades
  • 5x12 business day Web, Chat and Phone support and 4 hour committed response
  • Efficient hardware diagnosis using advanced tools by Check Point TAC
  • Free use of Check Point support center tools – Sophisticated tools to initiate, manage, collaborate and track Service Requests online including active notifications via mail or SMS
  • Reduce support time and costs with Advanced Access to SecureKnowledge, get auto notification of new materials posted in your subject area.
  • Replacement units shipped the same business day; delivery usually within 2-3 business days

Premium Support

Premium support delivers all the benefits of Standard support and adds 7 x 24 Service and 30 minute committed TAC response for severity 1 issues and 2 hour response for severity 2, with Fast Path access to the Premium Desk for quicker resolution.

Replacement units are shipped by Next Flight-Out Express Delivery (in mainland US and European Union) or at Same Day shipment elsewhere. Check Point also operates specific Premium RMA hubs located in selected countries in Asia Pacific, and South America.

  • Software Subscription - Access critical hot fixes, service packs, and major upgrades
  • Protect your business with unlimited, comprehensive support from experienced engineers and 30 minute response with Fast Path to premium desk1
  • Ensure mission-critical support with 7x24 support and 30 minute committed TAC response for severity 1 issues and 2 hour response for severity 2
  • Peace of mind with global, 7x24 service centers and efficient support processes
  • Free use of Check Point support center tools – Sophisticated tools to initiate, manage, collaborate upon, and track Service Requests online including active notifications via mail or SMS
  • Reduce support time and costs with Advanced Access to SecureKnowledge, get auto notification on any new material which posted in your subject area.
  • Efficient hardware issue diagnosis using advanced tools by Check Point Return Materials Authorization (RMA) process by Check Point TAC (Technical Assistance Center) Hardware experts
  • Replacement units are shipped by Next Flight-Out/ Express Delivery (in mainland US and European Union). Appliances are shipped during normal business hours and could arrive during off hours (same day evening /night) or next business day until 9AM.

Diamond/ Diamond PLUS Customers

Diamond customers receive all the benefits of Premium Support with additional benefits of a senior designated engineer as a TAC focal point, priority with R&D for problem resolution and an optional locally based Technical expert which provides implementation, tuning and upgrade support as part of the Diamond PLUS plan.

Diamond customers may also determine RMA without the need for prior Check Point TAC approval. This provides an accelerated process for our most valued and experienced customers. To learn more about Diamond and Diamond PLUS offerings, please visit Enterprise Diamond Support.

Collaborative support for Check Point GO by Check Point Service Providers

In Collaborative support for Check Point GO, our certified partners deliver the support to you, using their experienced, certified engineers. Check Point backs up its certified partners by allowing them access to Check Point TAC experts at any time.

Co-Standard support delivers all the benefits of our Standard offering by our support certified partners including efficient hardware issue diagnosis, Return Materials Authorization (RMA) and more.

Co-Premium support adds express shipment services for hardware replacement including Next Flight Out / Express Delivery or Same Business Day options depending on your region. In addition, Co Premium SLA allows customers to contact Check Point TAC directly in critical (severity 1) cases which resulted from the supported appliance. The direct access allows fast and efficient handling of critical events when every minute counts.

1Assuming the account is covered with EBS Premium support or 100% of the appliances are covered with Premium level support or above.

Please visit our Support Programs for more information or Compare Programs for a summary of features.