Viewing IKE Traces for VPN Connections

If you are experiencing VPN connection problems, you can save a trace of IKE (Internet Key Exchange) negotiations to a file, and then use the free IKE View tool to view the file.

The IKE View tool is available for the Windows platform.

To clear all currently-stored IKE traces

1. Click Reports in the main menu, and click the Tunnels tab.

   The VPN Tunnels page appears with a table of open tunnels to VPN sites.

2. Click Clear IKE Trace.

   All IKE trace data currently stored on the Safe@Office appliance is cleared.

To view the IKE trace for a connection

1. Establish a VPN tunnel to the VPN site with which you are experiencing connection problems.

   For information on when and how VPN tunnels are established, see Viewing VPN Tunnels.

2. Click Reports in the main menu, and click the Tunnels tab.

   The VPN Tunnels page appears with a table of open tunnels to VPN sites.

3. Click Save IKE Trace.

   A standard File Download dialog box appears.

4. Click Save.

   The Save As dialog box appears.

5. Browse to a destination directory of your choice.
6. Type a name for the *.elg file and click Save.

   The *.elg file is created and saved to the specified directory. This file contains the IKE traces of all currently-established VPN tunnels.

7. Use the IKE View tool to open and view the *.elg file, or send the file to technical support.