Service Center and Upgrades

I have exceeded my node limit. What does this mean? What should I do?

Your Product Key specifies a maximum number of nodes that you may connect to the Safe@Office appliance.

The Safe@Office appliance tracks the cumulative number of nodes on the internal network that have communicated through the firewall. When the Safe@Office appliance encounters an IP address that exceeds the licensed node limit, the My Computers page displays a warning message and marks nodes over the node limit in red. These nodes will not be able to access the Internet through the Safe@Office appliance, but will be protected. The Event Log page also warns you that you have exceeded the node limit.

To upgrade your Safe@Office appliance to support more nodes, purchase a new Product Key. Contact your reseller for upgrade information.

While trying to connect to a Service Center, I received the message “The Service Center did not respond”. What should I do?

• If you are using a Service Center other than the Check Point Service Center, check that the Service Center IP address is typed correctly.
• The Safe@Office appliance connects to the Service Center using UDP ports 9281/9282. If the Safe@Office appliance is installed behind another firewall, make sure that these ports are open.

I purchased an advanced Safe@Office model, but I only have the functionality of a simpler Safe@Office model. What should I do?

Your have not installed your product key. For further information, see Upgrading Your Software Product.