Resetting the ZoneAlarm Router to Defaults

You can reset the ZoneAlarm router to its default settings. When you reset your ZoneAlarm router, it reverts to the state it was originally in when you purchased it.

Warning: This operation erases all your settings and password information. You will have to set a new password and reconfigure your ZoneAlarm router for Internet connection. For information on performing these tasks, see Setting Up the ZoneAlarm Router.

This operation also resets your router to its default Product Key. Therefore, if you upgraded your license, you should save your Product Key before resetting to defaults. You can view the installed Product Key by in the ZoneAlarm Licensing Wizard. For information on accessing this wizard, see Upgrading Your License.

You can reset the ZoneAlarm router to defaults via the Web management interface (software) or by manually pressing the Reset button (hardware) located at the back of the ZoneAlarm router.

When resetting the router via the ZoneAlarm Portal, you can choose to keep the current firmware or to revert to the firmware version that shipped with the ZoneAlarm router. In contrast, using the Reset button automatically reverts the firmware version.

To reset the ZoneAlarm router to factory defaults via the Web interface

Click Setup in the main menu, and click the Tools tab.
The Tools page appears.
Click Factory Settings.
A confirmation message appears.
To revert to the firmware version that shipped with the router, select the check box.
Click OK.
- The Please Wait screen appears.
- The ZoneAlarm router returns to its factory defaults.
- The ZoneAlarm router is restarted.
  This may take a few minutes.
- The Login page appears.

To reset the ZoneAlarm router to factory defaults using the Reset button

Make sure the ZoneAlarm router is powered on.
Using a pointed object, press the RESET button on the back of the ZoneAlarm router steadily for seven seconds and then release it.

Allow the ZoneAlarm router to boot-up until the system is ready.

For information on the router's front and rear panels, see the Getting to Know Your Router section in Introduction.

Warning: If you choose to reset the ZoneAlarm router by disconnecting the power cable and then reconnecting it, be sure to leave the ZoneAlarm router disconnected for at least three seconds. Disconnecting and reconnecting the power without waiting might cause permanent damage.