Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

INTERNATIONAL

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
EUROPENER, SER
& EE
Peter Domotor Area Manager, NER, SER & EE peterd@checkpoint.com +44 (0)7799 456559 Eitan Lugassi Head of International
Professional Services eitanlu@checkpoint.com +972-3-6115076
Shira Bar Yosef Director of Global
Professional Services sbaryose@checkpoint.com +972-3-6115191
Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3-6115469
EUROPECER, BENELUX
& NORDICS
Christian Hofmann Area Manager, CER, Nordics & Benelux chofmann@checkpoint.com +49 151 42214925
ANZ James McCormack Area Manager jmccormack@checkpoint.com +61 422004846
ASIA Nathan Gardiner Area Manager nathanga@checkpoint.com +65 8339 1532
TRAINING,
SMARTOPTIMIZE
& FINANCE
Shir Mazliach Project Manager shirm@checkpoint.com +972-3-7534673

AMERICAS

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
Professional Services
Canada
and Latin America
Jorge Vasquez de Bracamont Area Manager jvasquez@checkpoint.com +1 650-556-4258
Professional Services
East, Mid-Atlantic,
and Federal
Sivan Even-Or Area Manager sevenor@checkpoint.com  +1 609-280-9418 Khanh Nguyen Regional Manager Americas knguyen@checkpoint.com +1 972-444-6632 Shira Bar Yosef Director of Global
Professional Services sbaryose@checkpoint.com +972-3-6115191
Sharon Schusheim Technical Services VP sharon@checkpoint.com +972-3-6115469
Professional Services
South, Central,
and GSI
Ferdinand Devilleres Area Manager fdeville@checkpoint.com +1 305-781-4253
Professional Services
West, TAM,
and MSP
Michael Johnson Area Manager michaelj@checkpoint.com +1 404-398-3895