IMPORTANT UPDATE
Please avoid restarting your computer if your VPN connectivity is not interrupted.
It is important that you follow the patch instructions below.
This is a reminder that the following versions of Endpoint/VPN (E80.81 to E81.10 – Windows only) and Sandblast agent (E80.61 to E81.10 – Windows only) will stop operating properly, starting 01.01.2021, unless they are patched. To ensure productivity, we urge you to install a new patch according to the instructions below.
NOTE: Please avoid restarting your computer if your VPN connectivity is not interrupted
NOTE: Installing the patch on versions E80.81 or E80.82 requires administration privileges
NOTE: Click on this video to see a step-by-step installation demo
Please note the following regarding this step:
SmartLog query
action:"Log In" AND ("Endpoint Security") AND (E80.81 or E80.82 or E80.83 or E80.84 or E80.85 or E80.86 or E80.87 or E80.88 or E80.89 or E80.90 or E80.92 or E80.94 or E80.95 or E80.96 or E80.97 or E81.00 or E81.10)Suggested Email
Hi,
Certain software versions of Endpoint VPN client will stop functioning after January 1st 2021.
We apologize for the inconvenience this may have caused.
In case you were affected by this patch here’s a quick link to determine whether you are affected and how to fix Kindly follow the instructions described on this web page.
For further assistance please contact < fill in your organization’s support details>
Thank you