IMPORTANT UPDATE

How to Remediate Endpoint and VPN Issues
(in version E81.10 or earlier)

Patch Client VPN/Endpoint versions E81.10 or earlier to ensure productivity

Please avoid restarting your computer if your VPN connectivity is not interrupted.
It is important that you follow the patch instructions below.

This is a reminder that the following versions of Endpoint/VPN (E80.81 to E81.10 – Windows only) and Sandblast agent (E80.61 to E81.10 – Windows only) will stop operating properly, starting 01.01.2021, unless they are patched. To ensure productivity, we urge you to install a new patch according to the instructions below.

I am a User
Patch your own computer

I am an Admin
Patch all clients in your organization

Instructions for User

Below is a quick process to patch your computer and restore VPN/Endpoint connectivity.
  • Step #1: Validate if your Check Point VPN/EndPoint Client version is one of the following:
    • • Check Point Endpoint VPN E80.81 to E81.10 – See video
    • • Check Point End Point Security E80.61 to E81.10 – See video
  • Step #2: If your client version is: Check Point Endpoint VPN E80.81 to E81.10 or Check Point End Point Security E80.81 to E81.10, click here to download a patch to your computer.
  • Step #3: Click on EPPatcher_for_users.exe to install the patch. In some cases you will be asked for a password. This password needs to be provided by your system administrator.
  • Step #4: Within a few seconds you will get “Fix has been successfully deployed” pop-up. If you are still facing connectivity issues, please contact Check Point Support.

NOTE: Please avoid restarting your computer if your VPN connectivity is not interrupted

NOTE: Installing the patch on versions E80.81 or E80.82 requires administration privileges

NOTE: Click on this video to see a step-by-step installation demo

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Instructions for Admin

If you’re using older versions of Check Point remote access (VPN) / Endpoint or Check Point Sandblast Agent, below is a quick process to patch your VPN/Endpoint clients and restore VPN connectivity. Note: Since most computers are not booted often (only sleep and hibernate), their VPN connectivity will not be interrupted and we recommend that you continue patching centrally (GPO / SCCM).
  • Step #1: Check VPN client version. Use one of 3 options below to find your version.
    • • Option 1: Use this SmartLog query to see the version of connected clients (See video)
    • • Option 2: Check Point Endpoint VPN E80.81 to E81.10 – See video
    • • Option 3: Check Point End Point Security E80.61 to E81.10 – See video
If your client version is: Check Point Endpoint VPN E80.81 to E81.10 or Check Point End Point Security E80.61 to E81.10, follow the below steps:
  • Step #2: For end users with VPN connection:
    • Click here to download a patch to your computer
    • Use Check Point Compliance (Video) /GPO (SK171338)/SCCM to Patch the Endpoint VPN Client.
  • Step #3: For end users who lost VPN connectivity (where VPN is required for central patch distribution)

Please note the following regarding this step:

  • • This patch works on Windows 7, 8.1 and 10 that run one of these versions E80.81 – E81.10
  • • For Endpoint Security Client or SandBlast Agent users, please provide the end-user with the uninstall password for patch installation process. This is not required for Endpoint Security VPN users.
  • • Installing the patch on versions E80.81 or E80.82 requires end-users to have administration privileges
  • We recommend you send an email to all your employees to install the patch or use remote control utility (e.g. Zoom, LogMeIn, TeamViewer) to install the patch.
For more information on the issue and additional remediation tools please refer to SK171213 or contact Check Point technical support
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