Sales Admin Support Team (SAS) oversees communication with partners and the field, managing pending orders (caused by incorrect or missing PO details) and all post-sale requests and order corrections
We aim to respond to all service requests within 24 hours, excluding weekends and holidays
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*For external users only
Raise a ticket to SA support from https://help.checkpoint.com/s/createrecord/New_SAS_Case, must be logged in to PMAP before.
Can also be reached from Support > Ordering Query (Sales Admin Support Team)
Open a new case through Salesforce > in cases object and click new case (or through Opportunity cases) > fill in the necessary information and submit.
Can also be reached from Support> Ordering Query (Sales Admin Support Team)
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