Onsite Service Availability

Premium/Co-Premium

Onsite SLADescriptionSKU
Standard / Co-Standard Onsite5x8 Next Business Day onsite delivery by certified technician*CPES-SS-STANDARD-ONSITE/CPCES-CO-STANDARD-ONSITE
Premium / Co-Premium Onsite7x24 4hours onsite delivery by certified technician*CPES-SS-PREMIUM-ONSITE/CPCES-CO-PREMIUM-ONSITE
For locations outside of the 4 hours coverage zone, and according to availability in the list below, Check Point can commit to a Best Effort (up to 8 hours) delivery by certified technician.*CPES-SS-PREMIUM-ONSITE-BE/CPCES-CO-PREMIUM-ONSITE-BE
Premium /Co-Premium 2H Onsite (Tokyo & UK Only)7x24 2Hours onsite delivery by certified technician*CPES-SS-PREMIUM-2HRS-ONSITE/CPCES-CO-PREMIUM-2HRS-ONSITE

*Service for SG82 / SG86 and DDoS appliances includes only product replacement(without a technician)

To find out what Onsite Support Level we offer in your location, find the city nearest to your location.For each city, we list the distance in miles / kilometers within which we provide each level of onsite service.

For other areas, Check Point can provide a Shelf Spare solution.To receive a Shelf Spare, the customer must purchase a 3 years Premium/Co-Premium Onsite support contract and sign a Shelf Spare Replacement Agreement.

For more information contact jsd_unisys@checkpoint.com.

NOTE: Onsite Hardware Support becomes effective one (1) month from the day it was purchased.

NOTE: For full unit replacement, technician will verify that the current base software image and hotfix level are installed and will restore a backup of the machine only if the SW image and backup file are available and handy.

USA

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
StateCity7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
AlabamaBirmingham50 milesNA100 miles
Montgomery50 milesNA100 miles
ArizonaPhoenix50 milesNA100 miles
ArkansasLittle Rock50 milesNA100 miles
CaliforniaBrisbane50 milesNA100 miles
Fresno50 milesNA100 miles
LA - Mission Viejo50 milesNA100 miles
LA - Santa Fe Springs50 milesNA100 miles
Oakland50 milesNA100 miles
Rancho Cucamonga100 miles
Sacramento50 milesNA100 miles
San Diego50 milesNA100 miles
San Francisco50 milesNA100 miles
San Jose50 milesNA100 miles
San Leandro50 milesNA100 miles
ColoradoDenver50 milesNA100 miles
ConnecticutBridgeport50 milesNA100 miles
Fairfield & Milford50 milesNA100 miles
Hartford50 milesNA100 miles
District Of ColumbiaWashington, DC50 milesNA100 miles
FloridaJacksonville50 milesNA100 miles
Miami (Coral Gables)50 milesNA100 miles
Orlando50 milesNA100 miles
Pensacola50 milesNA100 miles
Tallahassee50 milesNA100 miles
Tampa50 milesNA100 miles
GeorgiaAtlanta50 milesNA100 miles
Norcross50 milesNA100 miles
HawaiiHonolulu50 milesNA100 miles
IllinoisBloomington50 milesNA100 miles
Chicago50 milesNA100 miles
Springfield50 milesNA100 miles
IndianaIndianapolis50 milesNA100 miles
IowaDes Moines50 milesNA100 miles
Iowa City50 milesNA100 miles
KansasKansas City50 milesNA100 miles
Wichita50 milesNA100 miles
KentuckyLouisville50 milesNA100 miles
LouisianaBaton Rouge50 milesNA100 miles
New Orleans50 milesNA100 miles
MarylandBaltimore50 milesNA100 miles
MassachusettsBoston50 milesNA100 miles
MichiganDetroit50 milesNA100 miles
MinnesotaMinneapolis50 milesNA100 miles
MissouriSt. Louis50 milesNA100 miles
NebraskaOmaha50 milesNA100 miles
NevadaLas Vegas50 milesNA100 miles
New HampshireNorth Conway50 milesNA100 miles
New JerseyCamden (covered from Philadelphia)50 milesNA100 miles
Denville50 milesNA100 miles
Newark50 milesNA100 miles
New MexicoAlbuquerque50 milesNA100 miles
New YorkAlbany50 milesNA100 miles
Buffalo50 milesNA100 miles
Long Island50 milesNA100 miles
New York City50 milesNA100 miles
Rochester50 milesNA100 miles
Syracuse50 milesNA100 miles
North CarolinaCharlotte50 milesNA100 miles
Raleigh50 milesNA100 miles
Winston-Salem50 milesNA100 miles
North DakotaFargo50 milesNACity area
OhioCincinnati50 milesNA100 miles
Cleveland50 milesNA100 miles
Columbus50 milesNA100 miles
Toledo50 milesNA100 miles
OklahomaOklahoma City50 milesNA100 miles
OregonEugene50 milesNA100 miles
Portland50 milesNA100 miles
PennsylvaniaHarrisburg50 milesNA100 miles
Philadelphia50 milesNA100 miles
Pittsburgh50 milesNA100 miles
South CarolinaColumbia50 milesNA100 miles
TennesseeChattanooga50 milesNA100 miles
Memphis50 milesNA100 miles
Nashville50 milesNA100 miles
TexasAustin50 milesNA100 miles
Dallas/Ft Worth50 milesNA100 miles
Houston50 milesNA100 miles
Irving50 milesNA100 miles
San Antonio50 milesNA100 miles
UtahSalt Lake City50 milesNA100 miles
VirginiaFairfax50 milesNA100 miles
Norfolk50 milesNA100 miles
Reston50 milesNA100 miles
Richmond (Westpoint)50 milesNA100 miles
Vienna50 milesNA100 miles
WashingtonSeattle50 milesNA100 miles
WisconsinMilwaukee50 milesNA100 miles

Canada

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
ProvinceCity7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
AlbertaCalgary50km300km50km
Edmonton50km300km50km
British ColumbiaVancouver50km300km50km
Victoria50km200km50km
ManitobaWinnipeg50km300km50km
New BrunswickMoncton50km200km50km
Northwest TerritoriesYellowknife50km100km50km
Nova ScotiaHalifax50km300km50km
OntarioHamilton50km200km50km
Kitchener-Waterloo50km200km50km
London50km300km50km
North York50km300km50km
Ottawa50km300km50km
Toronto50km300km50km
Windsor50km200km50km
QuebecMontreal50km300km50km
Quebec City50km300km50km
SaskatchewanRegina50km300km50km

Argentina

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Buenos Aires30km100km30km

Brazil

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Brasilia30km30km30km
Belo Horizonte30km30km30km
Campinas30km120km30km
CuiabaNANA2nd BD
Curitiba30km30km30km
Manaus30km30km30km
Porto Alegre30km30km30km
Rio De Janeiro30km30km30km
San Jose30km100km30km
Sao Paolo30km30km30km
Salvador30kmNA30km
SorocabaNANACity area

Chile

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Santiago30km50km30km

Colombia

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Bogota40kmNA40km
Medellin40kmNA40km
Cali40kmNA40km

Mexico

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Cancun30km80km30km
Guadalajara30km80km30km
Mexico City30km80km30km
Monterrey30km80km30km
PueblaNANACity area
QuerataroNANACity area
TijuanaNANACity area

Peru

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest
Effort (up to 8H
delivery)		5X8xNBD
Lima30km80km30km

Austria

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country
Vienna100km100km
LinzNA100km
Graz100km100km
All major cities in western part of AustriaNACity area

Belgium

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

Czech Republic

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Prague50km300km50km
BrnoNANACity area
PlzenNANACity area

Denmark

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

Finland

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country
Helsinki (metropolitan area includes Espoo, Vantaa)50km300km
LahtiCity areaNA
SaloCity areaNA
TampereCity areaNA
TurkuCity areaNA

France

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Annecy50km
Bordeaux50km
Lille

& Post Codes 02, 59, 60, 62, 80		50km
Lyon

& Post Codes 69, 01, west part of 74, north part of 38, 42, 71		50km
Marseille

(all areas in the 13XXX Post Code series)		50km
Metz (Post Code 38)50km
Montpellier50km
Orleans50km
Paris

& Post Codes 27, 28, 60, 75, 78, 91-95		50km
(Nantes) Rennes

& Post Codes 29, 44, 56, 72		50km
Monaco/Nice (Sophia Antipolis)

(all areas in the 06XXX Post Code series)		50km
St Genis Pouilly50km
Strasbourg50km
Toulon

& Post Code 83		50km
Toulouse

& Post Codes 09, 11, 31, 32, 65, 81, 82		50km

Germany

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Berlin

& Post Codes 10xxx, 12xxx, 13xxx, 14xxx, 15xxx (except ranges 15870-15899), 16xxx (except ranges 16270-16309 and 16840-16949)		65km
Dortmund

Only Post Codes 40xxx-42xxx, 44xxx-47xxx, 50xxx-51xxx, 58xxx		City area
Dusseldorf

& Post Codes 40xxx-42xxx		65km
Frankfurt

& Post Codes 60xxx-61xxx, 64xxx-65xxx, 550xx-555xx		65km
Hamburg

& Post Codes 20xxx, 21xxx (except ranges 21740-21789), 22xxx, 23xxx (except ranges 23720-23779 and 23920-23999), 24500-24649, 25300-25599, 29600-29649		65km
HirschauCity area
Hanover65km
IngolstadtCity area
Koln/Cologne

& Post Codes 50xxx-53xxx		65km
Leipzig65km
Munich

& Post Codes 80xxx, 81xxx		65km
NeckersulmCity area
Nurnberg/Nuremberg65km
Stuttgart

& Post Code 70xxx		65km

Greece

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Athens40kmNA

Hungary

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Budapest50km100km50km
SzegedNANACity area

Republic of Ireland

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country, excluding Galway area and islands
CorkCity area50km
Dublin50km50km
Limerick50km50km

Israel

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding EilatWhole country

Italy

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands & Calabria
Bari50km120km
Bologna50km120km
Genoa50km120km
Milan50km120km
Padua50km120km
Rome (& Vatican)50km120km
Turin (Torino)50km120km
Trieste50kmCity area
Florence50km120km
GoriziaCity areaCity area

Liechtenstein

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE: Covered from SwitzerlandWhole countryWhole country

Luxembourg

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE: Covered from Belgium (parts from Metz, France)Whole countryWhole country

Monaco

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

Netherlands

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

Norway

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
7x24x4 coverage includes Sandefjord-Skien-Tongsberg-Drammen area and also Lillehammer-Hamar area.5x8xNBD available in Trondheim and from Trondheim south without regard to radius.
Oslo50km100km

Poland

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Warsaw50km200km50km
GnieznoNA200kmCity area
PoznanNA200kmCity area
GdanskNANACity area
GliwiceNANACity area
KatowiceNANACity area
KrakowNANACity area

Portugal

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Lisbon50km200km50km
Porto50kmNA50km

South Africa

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Capetown50km125km50km
Durban50km125km50km
Johannesburg50km125km50km
Port Elizabeth50km125km50km
PretoriaCity area100kmCity area
BloemfonteinNA100kmNA

Spain

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Barcelona50km160km
Madrid50km160km
Seville50km160km
Valencia50km160km
Santiago de CompostelaNA160km
GranadaNA160km
Bilbao50km for 7x24 4h SLA160km

Sweden

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Radius excluding Islands5x8xNBD is available in all Sweden locations, south of Sundsvall
Stockholm50km250km
Gothenburg50km250km
Malmo50km250km
AlingsaasCity area250km

Switzerland

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Basel50km
Bern50km
Luzern50km
Chur50km
St Gallen50km
Geneva50km
Lausanne50km
Zurich50km

UAE (United Arab Emirates)


Onsite Service includes only product replacement (without a technician)		Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
City area150km150km

United Kingdom

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole mainland *Whole mainland *
* Entire UK, including the 50km area surrounding Belfast, Northern Ireland, is covered 7x24x4. The following postal codes are 5x8xNBD only: BT (areas in Northern Ireland, not within 50km of Belfast), IM (Isle of Mann), PO (Isle of Wight), PH North, KW, IV, GY (Isle of Guernsey), and JE (Isle of Jersey) is only NBD, but calls must be logged prior to 14:00PM local time to ensure on-time parts delivery. There is no coverage in Postal Code ZE.
7x24x2Hours Onsite Service Areas are mentioned in the table below.

Vatican

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

UK - 2 Hours Onsite Service Areas
CityPostal Code
LondonE16 4SA
London service availability radius is 20 Km.

Australia

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Adelaide50kmNA50km
Brisbane50km100km50km
Canberra50km100km50km
CollieNANACity area
Melbourne50km100km50km
Perth50km100km50km
Sydney50km100km50km

China

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Beijing50km100km50km
Guangzhou50km100km50km
Shanghai50km100km50km
Shenzhen50km100km50km
XiamenNANACity area

Hong Kong

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country

India

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
AhmadabadNANACity area
Bangalore50kmNA50km
Bhopal50kmNA50km
Calcutta50kmNA50km
Chennai50kmNA50km
Gurgaon50kmNA50km
Hyderabad50kmNA50km
IndoreNANACity area
MohaliNANACity area
Mumbai50kmNA50km
New Delhi50kmNA50km
Pune50kmNA50km

Indonesia

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Jakarta50kmNA50km
SerangNANACity area

Japan*

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country
*7x24x2Hours Onsite serviceailable within Tokyo's 23 wards and O is avsaka city

Korea

Standard Onsite/Co-Standard OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Seoul30km100km30km

Malaysia

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Johor BahruNANACity area
Kuala Lumpur50km100km50km
Kuantan, PahangNANACity area
PenangNANACity area

New Zealand

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Auckland50km100km50km
Hamilton50kmNA50km
Wellington50km100km50km

Philippines

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Manila50km100km50km

Singapore

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country

Taiwan

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Taipei50km100kmWhole country

Thailand

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Bangkok50km80km50km
ChonburiCity areaNACity area
Laem ChabanNANACity area
RayongNANACity area

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