Datasheet | Customer Advocacy Service Overview
The Customer Advocacy Service datasheet outlines how Check Point customers can access a dedicated Advocacy Manager to enhance system stability and performance. This service provides proactive engagement, crisis management, direct communication with HQ, and access to future technologies. With tiered service options, customers receive tailored support to align with their business goals. Download the datasheet to learn more.
Customer Advocacy Service
Overview The Check Point Customer Advocacy Service provides customers
access to a team of headquarters level experts focused on
improving their system’s stability and performance. Customers in
the program interact with Customer Advocacy Managers, who are
senior members of Check Point’s technical organization. They
have direct access to executive management and all company
technical and business functions.
How the Program Works Check Point Customers can purchase an Advocacy SKU, This grants
them a designated senior Customer Advocacy Manager for 12
months to assist with the following tasks: (Low-level SoW will be discussed, agreed & provided)
• Proactively engage on a regular basis with the customer and
work closely with the assigned Check Point account team to
coordinate efforts and resources
• Assist with planning and orchestrating major upgrades,
refresh projects, and new deployments
• Monitor key escalation (SRs) as soon as they are opened and
work closely and in full coordination with technical
resources to resolve the issue as quickly as possible,
minimizing downtime or negative impact to the customer
• Promote new technologies and solutions through on-site and
remote meetings
Benefits
Streamlined Post-Sale Support
A single point of contact for all post-sale
escalations, ensuring customer concerns are
addressed promptly and efficiently.
Expert Assistance During a Crisis
We will provide escalation management and
assistance during a crisis to minimize downtime and
get back to business as usual as quickly as possible.
Customer Advocacy Experience
Customers will benefit from our accumulated
experience in the field, helping them make
informed decisions and optimize their operations.
Tailored Communication With HQ
A direct channel of communication with HQ
tailored to specific needs, allowing
customers to stay informed and up to date on the
latest developments.
Accelerated Project Progress
Helping promote key projects, investigations, and
business requirements, aligning Check Point with
customer’s main goals.
Access to Future Technologies
Complementary introduction to Check Point’s
future technologies and roadmap, allowing
customers to stay ahead of the curve and take
advantage of the latest innovation.
Available Packages
Packages Tier 3 Tier 2 Tier 1
SKUs CPES-SS-CAM-1Y CPES-SS-CAM-Advanced-1Y CPES-SS-CAM-Dedicated-1Y
Description Designated Customer Advocacy Management Advanced Customer Advocacy Management Dedicated Customer Advocacy Management
© 2025 Check Point Software Technologies Ltd. All rights reserved.
Contact Us To learn more about our Customer Advocacy Service and how
it can work for you, contact us at:
Advocacy-Services@checkpoint.com
mailto:Advocacy-Services@checkpoint.com