Service Brochure | Advanced Technical Account Management
Explore the Advanced Technical Account Manager (ATAM) service offering through this comprehensive service brochure, designed to maximize ROI and optimize the use of Check Point technologies. The brochure outlines the various service tiers, providing tailored support and benefits for enterprises of all sizes, with a focus on personalized success planning, proactive system health checks, and expert guidance to ensure efficient and secure IT infrastructure.
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Advanced Technical Account Management (ATAM)
Your organization has significantly invested inCheck Point technologies. To ensure you realize optimum value from our products and achieve maximum return on investment, we are pleased to offer the Advanced Technical Account Manager Service.
Trusted Expertise Success Planning Collaborates with customers to develop a customized plan, ensuring optimal value extraction from Check Point technologies.
Technical Contact Acts as the pivotal technical contact, providing guidance grounded in best practices and offering recommendations meticulously tailored to align with your organization’s needs.
Customer Advocate Operates as a steadfast advocate for customers as required. Facilitates internal discussions with support teams to ensure comprehensive resolutions of all issues.
Technical Experience Our ATAMs bring an average of 10 years of experience in Check Point and Cyber Security domains. Possessing in-depth knowledge of our core products, they leverage our global consortium of consultants to infuse specialized expertise.
Your ATAM Benefits Designated Technical Consultant Direct access to a consistent and knowledgeable point of contact.
Trusted Relationship Development Mutual trust and understanding with your organization.
In-Depth Environmental Insight A profound understanding of your operational environment and business needs for personalized service experience.
Strategic Internal Advocacy Your needs and concerns are our priority, addressed promptly within Check Point.
Best Practice Recommendations Informed suggestions and improvements to optimize system efficiency and security.
Regular Optimizations & Health Checks Ensuring the stability and robustness of your Check Point environment.
Annual Proactive Support Offering annual, renewable proactive support services to maintain optimal security infrastructure resilience and effectiveness.
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Personalized Relationship The ATAM’s primary responsibility is to understand your organization’s needs. ATAM will gain in-depth knowledge of your environment, business needs, and your goals. They will customize a roadmap to ensure you can meet those goals.
Proactive Service Enhanced communication and reporting. The ATAM will build a regular cadence for meetings and reporting updates and status. Proactively review the health of your Check Point environment. Recommend changes that follow best practices and optimize your configuration. Attempt to anticipate problems to reduce risk and future issues.
Knowledge And Training ATAM can assist with increasing the knowledge of your IT staff by organizing knowledge sharing sessions and workshops. Ensures your staff is in a better position to support the Check Point environment.
Contact Us To learn more, contact us at services@checkpoint.com