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Escalation Path

1st Level

2nd Level

3rd Level

4th Level

Product Group(Tier 2 & 3)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Canada +1 (888) 361 5030/+1 (613) 271 7950


Americas & EMEA
Monday to Friday

Dennis Quintal dquintal@checkpoint.com +1 (613)271-7866


APAC & Weekends
Yama Faqiri yfaqiri@checkpoint.com +1 (613)271-7847
Kevin Charles TAC Director kcharles@checkpoint.com +1 (613) 271-7966

Shira Bar Yosef VP Customer Support sbaryose@checkpoint.com +972 (3) 611-5191

Escalation Group(Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Canada +1 (888) 361 5030/+1 (613) 271 7950


Americas & EMEA
Monday to Friday

Jason Ingram jingram@checkpoint.com +1 (613)271-6914


APAC & Weekends
Yama Faqiri yfaqiri@checkpoint.com +1 (613)271-7847
Diamond Group(Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Canada +1 (888) 361 5030/+1 (613) 271 7950

Nazir Shaikh nshaikh@checkpoint.com +1 (613) 271-7858

Global RMA & Onsite Operation

Danny Tostowaryk dtostowa@checkpoint.com +1 (613) 271-7845
ThreatCloud Managed Security Service Michelle Levy Team Leader michellel@checkpoint.com +972 (3) 542-8670 Maya Horowitz Head of Managed Services mayah@checkpoint.com +972 (3) 542-8473
Escalation Path

1st Level

2nd Level

3rd Level

4th Level

Security & VPN Products Group (Tier 3-3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

EMEA +972 (3) 611 5100

Rubi Ben-Sason rubibs@checkpoint.com +972 (3) 611-5449

Sharon Elmashaly elmashaly@checkpoint.com +972 (3) 753-4661

Shira Bar Yosef VP Customer Support sbaryose@checkpoint.com +972 (3) 611-5191

High End Products Group(Tier 3-3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

EMEA +972 (3) 611 5100

Ron Lupu ronlu@checkpoint.com +972 (3) 542-8009

Management & Endpoint Products Group(Tier 3-3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

EMEA +972 (3) 611 5100

Artur Sher Arturs@checkpoint.com +972 (3) 753-4993

Diamond Group(Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

EMEA +972 (3) 611 5100

Kfir Boaz kfir@checkpoint.com +972 (3) 611-5492
ThreatCloud Managed Security Service Michelle Levy Team Leader michellel@checkpoint.com +972 (3) 542-8670 Maya Horowitz Head of Managed Services mayah@checkpoint.com +972 (3) 542-8473
Escalation Path

1st Level

2nd Level

3rd Level

4th Level

Product Group(Tier 2 & 3)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Americas (US) +1 (972) 444-6600

Herlyn Chyzhyk Herlyn Chyzhyk hchyzhyk@checkpoint.com +1 (972) 444-6779

Richard Brannock Richard Brannock TAC Director rbrannoc@us.checkpoint.com +1 (972) 444-6641

Shira Bar Yosef Shira Bar Yosef VP Customer Support sbaryose@checkpoint.com +972 (3) 611-5191

Escalation Group (Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Americas (US) +1 (972) 444-6600

John Clark johnc@checkpoint.com +1 (972) 444-6542

Diamond Group(Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

Americas (US) +1 (972) 444-6600

David Darr ddarr@checkpoint.com +1 (972) 444-6515
Jonathan Passmore jpassmor@checkpoint.com +1 (972) 444-6730
ThreatCloud Managed Security Service Michelle Levy Team Leader michellel@checkpoint.com +972 (3) 542-8670 Maya Horowitz Head of Managed Services mayah@checkpoint.com +972 (3) 542-8473
Escalation Path

1st Level

2nd Level

3rd Level

4th Level

Japan TAC (Tier 3-3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

APAC +61 (28) 014 9211

Tomoko Abe Japan Manager tomokoa@checkpoint.com +81 (3) 5367 2500

Amit Lewenhoff Head of APAC TAC amitle@checkpoint.com +972 (3) 753 4897

Shira Bar Yosef VP Customer Support sbaryose@checkpoint.com +972 (3) 611-5191

India TAC(Tier 3)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

APAC +61 (28) 014 9211

Amita Tiwari India TAC Manager amitat@checkpoint.com +91 96324 80022

China TAC(Tier 3)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

APAC +61 (28) 014 9211

Tommy Chew China TAC manager tommyc@checkpoint.com +86 135 5282 9178

Australia TAC(Tier 3.5)

For escalation, please contact the manager of the engineer handling the case. Go to User Center, click “Escalate to Manager” button in the Service Request. You can also locate the direct manager contact details in the engineer’s signature of the Service Request email.

For immediate escalation, please call the TAC Support line and request to speak with the manager on duty:

APAC +61 (28) 014 9211

Vikas Sharma Australia TAC Team Leader vikass@checkpoint.com +61 423 784 469
ThreatCloud Managed Security Service Michelle Levy Team Leader michellel@checkpoint.com +972 (3) 542-8670 Maya Horowitz Head of Managed Services mayah@checkpoint.com +972 (3) 542-8473