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Technical Account Management

Your designated Technical Account Manager leverages over 10 years of IT Security best practices to deliver proactive, custom support that will increase your resources, minimize your risks and maximize your security investment.


Benefits

Our dedicated support consultants have a deeper level of Check Point knowledge and provide consistent expert guidance

Proactive account management delivers proven expertise

  • Trendline analysis
  • Ongoing monitoring and communication
  • Monthly trend reporting

Deep analysis of your security optimizes support and security

  • Every security notification is analyzed for relevancy
  • Technical issues and enhancements raised to Check Point engineering
  • Security capacity configuration reviewed for optimization

Detailed Security review ensures maximum capacity

  • Security architecture validation
  • Best practices sharing and guidance
  • Optimize your resource utilization

Features

Proactive Account Management

  • Designated Professional Services consultant
  • Monthly and quarterly reports
  • Personal, proactive communication
  • Case history and trendline analysis


Operations Assistance and Review

  • Project plan review and validation
  • Project and milestone communications
  • Resource planning


Design Review

  • Validation of end-user design changes
  • Validation of installation check-lists


Validation of end-user design changes Validation of installation check-lists

  • Guidance on test-lab topology setup
  • Sample test plan set-up
  • Testing of test-lab


Support Planning

  • Review end-user support plans
  • Software update recommendation strategy
  • Proactive alerts for security and software updates
  • Recommendations for end-user environments


Diagnostic and Troubleshooting Assistance

  • Enhanced and priority support call routing
  • Proactive escalation of support and Check Point product issues
  • Best practices and recommendations for ongoing proactive optimization


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