Onsite Service Availability

Premium/Co-Premium

Onsite SLADescriptionSKU
Standard / Co-Standard Onsite5x8 Next Business Day onsite delivery by certified technician*CPES-SS-STANDARD-ONSITE/CPCES-CO-STANDARD-ONSITE
Premium / Co-Premium Onsite7x24 4hours onsite delivery by certified technician*CPES-SS-PREMIUM-ONSITE/CPCES-CO-PREMIUM-ONSITE
For locations outside of the 4 hours coverage zone, and according to availability in the list below, Check Point can commit to a Best Effort (up to 8 hours) delivery by certified technician.*CPES-SS-PREMIUM-ONSITE-BE/CPCES-CO-PREMIUM-ONSITE-BE
Premium /Co-Premium 2H Onsite (Tokyo & UK Only)7x24 2Hours onsite delivery by certified technician*CPES-SS-PREMIUM-2HRS-ONSITE/CPCES-CO-PREMIUM-2HRS-ONSITE

* Service for SG82/SG86 and DDoS appliances includes only product replacement (without a technician)

To find out what Onsite Support Level we offer in your location, find the city nearest to your location. For each city, we list the distance in miles/kilometers within which we provide each level of onsite service.

For other areas, Check Point can provide a Shelf Spare solution. To receive a Shelf Spare, the customer must purchase a 3 years Premium/Co-Premium Onsite support contract and sign a Shelf Spare Replacement Agreement.

For more information contact onsite@checkpoint.com.

NOTE: Onsite Hardware Support becomes effective one (1) month from the day it was purchased.

NOTE: For full unit replacement , technician will verify that the current base software image and hotfix level are installed and will restore a backup of the machine only if the SW image and backup file are available and handy.

 

Americas

Americas (US, Canada & Latin America) Onsite Service Areas 

USA
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
State/City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Alabama
Birmingham50 milesNA100 miles
Montgomery50 milesNA100 miles
Arizona
Phoenix50 milesNA100 miles
Arkansas
Little Rock50 milesNA100 miles
California
Brisbane50 milesNA100 miles
Fresno50 milesNA100 miles
LA - Mission Viejo50 milesNA100 miles
LA - Santa Fe Springs50 milesNA100 miles
Oakland50 milesNA100 miles
Rancho Cucamonga100 miles
Sacramento50 milesNA100 miles
San Diego50 milesNA100 miles
San Francisco50 milesNA100 miles
San Jose50 milesNA100 miles
San Leandro50 milesNA100 miles
Colorado
Denver50 milesNA100 miles
Connecticut
Bridgeport50 milesNA100 miles
Fairfield & Milford50 milesNA100 miles
Hartford50 milesNA100 miles
District Of Columbia
Washington, DC50 milesNA100 miles
Florida
Jacksonville50 milesNA100 miles
Miami (Coral Gables)50 milesNA100 miles
Orlando50 milesNA100 miles
Pensacola50 milesNA100 miles
Tallahassee50 milesNA100 miles
Tampa50 milesNA100 miles
Georgia
Atlanta50 milesNA100 miles
Norcross50 milesNA100 miles
Hawaii
Honolulu50 milesNA100 miles
Illinois
Bloomington50 milesNA100 miles
Chicago50 milesNA100 miles
Springfield50 milesNA100 miles
Indiana
Indianapolis50 milesNA100 miles
Iowa
Des Moines50 milesNA100 miles
Iowa City50 milesNA100 miles
Kansas
Kansas City50 milesNA100 miles
Wichita50 milesNA100 miles
Kentucky
Louisville50 milesNA100 miles
Louisiana
Baton Rouge50 milesNA100 miles
New Orleans50 milesNA100 miles
Maryland
Baltimore50 milesNA100 miles
Massachusetts
Boston50 milesNA100 miles
Michigan
Detroit50 milesNA100 miles
Minnesota
Minneapolis50 milesNA100 miles
Missouri
St. Louis50 milesNA100 miles
Nebraska
Omaha50 milesNA100 miles
Nevada
Las Vegas50 milesNA100 miles
New Hampshire
North Conway50 milesNA100 miles
New Jersey
Camden (covered from Philadelphia)50 milesNA100 miles
Denville50 milesNA100 miles
Newark50 milesNA100 miles
New Mexico
Albuquerque50 milesNA100 miles
New York
Albany50 milesNA100 miles
Buffalo50 milesNA100 miles
Long Island50 milesNA100 miles
New York City50 milesNA100 miles
Rochester50 milesNA100 miles
Syracuse50 milesNA100 miles
North Carolina
Charlotte50 milesNA100 miles
Raleigh50 milesNA100 miles
Winston-Salem50 milesNA100 miles
North Dakota
Fargo50 milesNACity Area
Ohio
Cincinnati50 milesNA100 miles
Cleveland50 milesNA100 miles
Columbus50 milesNA100 miles
Toledo50 milesNA100 miles
Oklahoma
Oklahoma City50 milesNA100 miles
Oregon
Eugene50 milesNA100 miles
Portland50 milesNA100 miles
Pennsylvania
Harrisburg50 milesNA100 miles
Philadelphia50 milesNA100 miles
Pittsburgh50 milesNA100 miles
South Carolina
Columbia50 milesNA100 miles
Tennessee
Chattanooga50 milesNA100 miles
Memphis50 milesNA100 miles
Nashville50 milesNA100 miles
Texas
Austin50 milesNA100 miles
Dallas/Ft Worth50 milesNA100 miles
Houston50 milesNA100 miles
Irving50 milesNA100 miles
San Antonio50 milesNA100 miles
Utah
Salt Lake City50 milesNA100 miles
Virginia
Fairfax50 milesNA100 miles
Norfolk50 milesNA100 miles
Reston50 milesNA100 miles
Richmond (Westpoint)50 milesNA100 miles
Vienna50 milesNA100 miles
Washington
Seattle50 milesNA100 miles
Wisconsin
Milwaukee50 milesNA100 miles
Canada
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
State/City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Alberta
Calgary50km300km50km
Edmonton50km300km50km
British Columbia
Vancouver50km300km50km
Victoria50km200km50km
Manitoba
Winnipeg50km300km50km
New Brunswick
Moncton50km200km50km
Northwest Territories
Yellowknife50km100km50km
Nova Scotia
Halifax50km300km50km
Ontario
Hamilton50km200km50km
Kitchener-Waterloo50km200km50km
London50km300km50km
North York50km300km50km
Ottawa50km300km50km
Toronto50km300km50km
Windsor50km200km50km
Quebec
Montreal50km300km50km
Quebec City50km300km50km
Saskatchewan
Regina50km300km50km
Argentina
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Buenos Aires30km100km30km
Brazil
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Brasilia30km30km30km
Belo Horizonte30km30km30km
Campinas30km120km30km
Cuiabanana2nd BD
Curitiba30km30km30km
Manaus30km30km30km
Porto Alegre30km30km30km
Rio De Janeiro30km30km30km
San Jose30km100km30km
Sao Paolo30km30km30km
Salvador30kmna30km
SorocabananaCity Area
Chile
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Santiago30km50km30km
Colombia
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Bogota40kmna40km
Medellin40kmna40km
Cali40kmna40km
Mexico
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Cancun30km80km30km
Guadalajara30km80km30km
Mexico City30km80km30km
Monterrey30km80km30km
Pueblananacity area
Querataronanacity area
Tijuanananacity area
Peru
Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest
Effort (up to 8H
delivery)
5X8xNBD
Lima30km80km30km

EMEA

EMEA, Middle East & Africa Onsite Service Areas

Austria   
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole country
Vienna100km100km
Linzna100km
Graz100km100km
All major cities in western part of Austrianacity area
Belgium
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Czech Republic
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Prague50km300km50km
Brnonanacity area
Plzennanacity area
Denmark
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country
Estonia
Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals)Premium Onsite/ Co-Premium Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Tallinnana40km
Tartunanacity area
Finland
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole country
Helsinki (metropolitan area includes Espoo, Vantaa)50km300km
Lahticity areana
Salocity areana
Tamperecity areana
Turkucity areana
France
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Annecy50km
Bordeaux50km
Lille50km
& Post Codes
02, 59, 60, 62, 80
Lyon50km
& Post Codes 69, 01, west part of 74, north part of 38, 42, 71
Marseille –50km
(all areas in the 13XXX Post Code series)
Metz (Post Code 38)50km
Montpellier50km
Orleans50km
Paris50km
& Post Codes 27, 28, 60, 75, 78, 91-95
(Nantes) Rennes50km
& Post Codes 29, 44, 56, 72
Monaco/Nice (Sophia Antipolis)50km
(all areas in the 06XXX Post Code series)
St Genis Pouilly50km
Strasbourg50km
Toulon50km
& Post Code 83
Toulouse50km
& Post Codes 09, 11, 31, 32, 65, 81, 82
Germany
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country
Berlin65km
& Post Codes 10xxx, 12xxx, 13xxx, 14xxx, 15xxx (except ranges 15870-15899), 16xxx (except ranges 16270-16309 and 16840-16949)
Dortmundcity area
Only Post Codes 40xxx-42xxx, 44xxx-47xxx, 50xxx-51xxx, 58xxx
Dusseldorf65km
& Post 40xxx-42xxx
Frankfurt65km
& Post 60xxx-61xxx, 64xxx-65xxx, 550xx-555xx
Hamburg65km
& Post Codes 20xxx, 21xxx (except ranges 21740-21789), 22xxx, 23xxx (except ranges 23720-23779 and 23920-23999), 24500-24649, 25300-25599, 29600-29649
Hirschaucity area
Hanover65km
Ingolstadtcity area
Koln/Cologne65km
& Post Codes 50xxx-53xxx
Leipzig65km
Munich65km
& Post Codes 80xxx, 81xxx
Neckersulmcity area
Nurnberg/Nuremberg65km
Stuttgart65km
& Post Code 70xxx
Greece
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Athens40kmna
Hungary
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Budapest50km100km50km
Szegednanacity area
Republic of Ireland
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole country, excluding Galway area and islands
Corkcity area50km
Dublin50km50km
Limerick50km50km
Israel
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole country excluding Eilatwhole country
Italy
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands & calabria
Bari50km120km
Bologna50km120km
Genoa50km120km
Milan50km120km
Padua50km120km
Rome (& Vatican)50km120km
Turin (Torino)50km120km
Trieste50kmcity area
Florence50km120km
Goriziacity areacity area
Latvia
Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals)Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Riganana40km
Lithuania
Note: Service is currently available only for legacy IP HW (Access/Essential PLUS contract renewals)Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Vilniusnana40km
Liechtenstein
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE: Covered from Switzerlandwhole countrywhole country
Luxembourg
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE:Covered from Belgium (parts from Metz, France)whole countrywhole country
Monaco
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country
Netherlands
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country
Norway
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
7x24x4 coverage includes Sandefjord-Skien-Tongsberg-Drammen area and also Lillehammer-Hamar area.5x8xNBD available in Trondheim and from Trondheim south without regard to radius.
Oslo50km100km
Poland
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Warsaw50km200km50km
Gnieznona200kmcity area
Poznanna200kmcity area
Gdansknanacity area
Gliwicenanacity area
Katowicenanacity area
Krakownanacity area
Portugal
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Lisbon50km200km50km
Porto50kmna50km
South Africa
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Capetown50km125km50km
Durban50km125km50km
Johannesburg50km125km50km
Port Elizabeth50km125km50km
Pretoriacity area100kmcity area
Bloemfonteinna100kmna
Spain
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Barcelona50km160km
Madrid50km160km
Seville50km160km
Valencia50km160km
Santiago de Compostelana160km
Granadana160km
Bilbao50km for 7x24 4h SLA160km
Sweden
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Radius excl. Islands8x5xNBD is available in all Sweden locations, south of Sundsvall
Stockholm50km250km
Gothenburg50km250km
Malmo50km250km
Alingsaascity area250km
Switzerland
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country
Basel50km
Bern50km
Luzern50km
Chur50km
St Gallen50km
Geneva50km
Lausanne50km
Zurich50km
United Kingdom
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole mainland *whole mainland *
* Entire UK, including the 50km area surrounding Belfast, Northern Ireland, is covered 7x24x4. The following postal codes are 5x8xNBD only: BT (areas in Northern Ireland, not within 50km of Belfast), IM (Isle of Mann), PO (Isle of Wight), PH North, KW, IV. GY (Isle of Guernsey) and JE (Isle of Jersey) but calls must be logged prior to 14:00PM local time to ensure on-time parts delivery. There is no coverage in Postal Code ZE.
7x24x2Hours Onsite Service Areas are mentioned in the table below.
Vatican
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
whole countrywhole country

2 Hours Onsite Service Areas (UK Only)

UK 
London service availability radius is 20 Km.
CityPostal Code
LondonE16 4SA

APAC

APAC & Japan Onsite Service Areas

Australia 
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Adelaide50kmna50km
Brisbane50km100km50km
Canberra50km100km50km
Collienanacity area
Melbourne50km100km50km
Perth50km100km50km
Sydney50km100km50km
China
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Beijing50km100km50km
Guangzhou50km100km50km
Shanghai50km100km50km
Shenzhen50km100km50km
Xiamennanacity area
Hong Kong
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
whole countrywhole country
India
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
AhmadabadnanaCity Area
Bangalore50kmna50km
Bhopal50kmna50km
Calcutta50kmna50km
Chennai50kmna50km
Gurgaon50kmna50km
Hyderabad50kmna50km
Indorenanacity area
Mohalinanacity area
Mumbai50kmna50km
New Delhi50kmna50km
Pune50kmna50km
Indonesia
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Jakarta50kmna50km
Serangnanacity area
Japan*
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole CountryWhole Country
*7x24x2Hours Onsite serviceailable within Tokyo's 23 wards and O is avsaka city
Korea
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Seoul30km100km30km
Malaysia
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Johor Bahrunanacity area
Kuala Lumpur50km100km50km
Kuantan, Pahangnanacity area
Penangnanacity area
New Zealand
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Auckland50km100km50km
Hamilton50kmna50km
Wellington50km100km50km
Philippines
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Manila50km100km50km
Singapore
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
whole countrywhole country
Taiwan
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Taipei50km100kmwhole country
Thailand
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Bangkok50km80km50km
Chonburicity areanacity area
Laem Chabannanacity area
Rayongnanacity area

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