Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| LATAM | Delivery Manager icazanas@checkpoint.com +52 1 55 4377 8334 |
Dan Wasiak Head of Professional Services Delivery, AMERICAS dwasiak@checkpoint.com +1 702 219 7973 |
Head of Global Delivery eyalsac@checkpoint.com +972 50 308 8964 |
VP Infinity Global Services eitanlu@checkpoint.com +972 52 484 4458 |
| South US, West US and Canada |
Delivery Manager csinglet@checkpoint.com +1 817 713 8679 |
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| Central US | Area manager dmattox@checkpoint.com +1 214 536 5815 |
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| East US and Mid-Atlantic | Area Manager cbanta@checkpoint.com +1 513 807 5455 |
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| Global Accounts and GSI | Area Manager lbarnett@checkpoint.com +1 404 725 4858 |
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| Public Sector and Telco | Delivery Manager kreed@checkpoint.com +1 972 561 6036 |
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Central Europe (Austria, Germany, Switzerland) |
Delivery Manager michaelwe@checkpoint.com +49 1514 401 6540 |
Miguel Suarez Head of Professional Services delivery, EMEA msuarez@checkpoint.com +34 638 713520 |
Head of Global Delivery eyalsac@checkpoint.com +972 50 308 8964 |
VP Infinity Global Services eitanlu@checkpoint.com +972 52 484 4458 |
| UK, Ireland, Northern Europe |
Area Manager dliasedis@checkpoint.com +44 7879 678999 |
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| France and Eastern Europe |
Area Manager estellec@checkpoint.com +33 659 874940 |
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| Southern Europe (Italy, Spain, Portugal) |
Delivery Manager eduardoa@checkpoint.com +34 676 146719 |
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| Middle East, Africa, Israel and Russia |
Regional Manager irah@checkpoint.com +972 523 216 022 |
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| India | Parthapratim Sahoo Area Manager psahoo@checkpoint.com +91 974 226 4969 |
Head of Professional Services, APAC rwoodland@checkpoint.com +61 412 200377 |
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| Asia | Service Delivery Manager martynl@checkpoint.com +65 918 76885 |
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| ANZ | Area Manager brettg@checkpoint.com +61 421 999666 |
