Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| LATAM | Area Manager gblas@checkpoint.com +52 1 55 4344 8733 | Head of Professional Services cmoreira@checkpoint.com +1 (972) 444-6596 | Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| East, Mid-Atlantic, and Federal | Area Manager sevenor@checkpoint.com +1 (609) 280-9418 |
|||
| Advanced TAM & PS - South U.S., Canada, GSI, MSP | Area Manager dwasiak@checkpoint.com +1 (702) 219-7973 |
|||
| North Americas Short Term Engagements | Area Manager hchyzhyk@checkpoint.com +1 (469) 394-7169 |
|||
| West & Central | Area Manager rweaver@checkpoint.com +1 (805) 216-5453 |
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Europe: UK, Ireland | Regional Manager, UK, Ireland iang@checkpoint.com +44-(0)7970 944854 | Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
|
| Europe: South, East and BELUX | Area Manager, South, East and BELUX ylhotellier@checkpoint.com +33 6 88 35 83 01 | Regional Manager, UK, Ireland iang@checkpoint.com +44-(0)7970 944854 |
||
| Europe: Central | Area Manager, Central Europe cgoettsche@checkpoint.com +49-151-42214948 | Regional Manager, UK, Ireland iang@checkpoint.com +44-(0)7970 944854 |
||
| Europe: Northern, Netherlands | Area Manager, Northern, Netherlands rinab@checkpoint.com +972-(0)54-8154438 | Regional Manager, UK, Ireland iang@checkpoint.com +44-(0)7970 944854 |
||
| ANZ | Area Manager, ANZ rwoodland@checkpoint.com +61-412200377 | |||
| Asia | Area Manager, Asia tloh@checkpoint.com +65 9711 1527 | Area Manager, ANZ rwoodland@checkpoint.com +61-412200377 |
||
| MEA, RUSSIA | Area Manager, MEA & Russia rubibs@checkpoint.com +972 52-720-6703 |