Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Advanced TAM |
Area Manager dwasiak@checkpoint.com +1 (702) 219-7973 |
Head of Professional Services, Short-Term Engagements, ATAM, LATAM & LCMS cmoreira@checkpoint.com +1 972-444-6596 |
VP Technical Services eitanlu@checkpoint.com +972-3-6115076 |
VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| LATAM |
Area Manager gblas@checkpoint.com +1 214-536-5815 |
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| Short Term Engagements |
Area Manager nabreu@checkpoint.com +1 954-990-9803 |
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| West US, Canada and Central-South |
Area Manager dmattox@checkpoint.com +1 214-536-5815 |
Head of Professional Services, North America, GSI & MSP fredrikli@checkpoint.com +1 407-497-2775 |
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| East US, Mid-Atlantic, Federal |
Area Manager sevenor@checkpoint.com +1 609-280-9418 |
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| Global Accounts and GSI |
Area Manager lbarnett@checkpoint.com +1 404-725-4858 |
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| South, Central-North and Telco |
Area Manager rkissoon@checkpoint.com +1 786-334-7112 |
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Central Europe | Area Manager cgoettsche@checkpoint.com +49-151-42214948 |
Head of Professional Services, EMEA iang@checkpoint.com +44-(0)7970 944854 |
VP Technical Services eitanlu@checkpoint.com +972-3-6115076 |
VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| UK & Ireland, Netherlands and Northern Europe |
Area Manager dliasedis@checkpoint.com +44-787-9678999 |
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| Russia, France and Eastern Europe |
Area Manager ylhotellier@checkpoint.com +33-688-358301 |
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| Southern Europe | Area Manager msuarez@checkpoint.com +34-638-713520 |
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| Middle East and Africa | Regional manager, MEA arturs@checkpoint.com +972-546-262-815 |
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| Israel | Area Manager tamirga@checkpoint.com +972-542-190-300 |
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| India |
Area Manager somnathb@checkpoint.com +91-981-0202448 |
Head of Professional Services, APAC rwoodland@checkpoint.com +61-412-200377 |
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| Asia | Area Manager tloh@checkpoint.com +65-971-11527 |
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| ANZ | Head of Professional Services, APAC rwoodland@checkpoint.com +61-412-200377 |
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