Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Advanced TAM |
Area Manager dwasiak@checkpoint.com +1 (702) 219-7973 |
Head of Professional Services, Short-Term Engagements, LATAM, South, GSI, MSP & LCMS cmoreira@checkpoint.com +1 (972) 444-6596 |
Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 |
VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| LATAM |
Area Manager gblas@checkpoint.com +1 214-536-5815 |
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| Short Term Engagements |
cmoreira@checkpoint.com |
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| South US, GSI, MSP |
Area Manager lbarnett@checkpoint.com +1 404-725-4858 |
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| Canada and Central-South |
Area Manager dmattox@checkpoint.com +1 214-536-5815 |
Head of Professional Services, West, Central, East & Canada fredrikli@checkpoint.com +1 407 497 2775 |
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| East US, Mid-Atlantic, Federal |
Area Manager sevenor@checkpoint.com +1 609-280-9418 |
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| West and Central-North |
Area Manager mjaworsk@checkpoint.com +1 972-302-8100 |
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Central Europe | Area Manager cgoettsche@checkpoint.com +49-151-42214948 |
Regional Manager, Europe iang@checkpoint.com +44-(0)7970 944854 |
Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| UK & Ireland, Netherlands and Northern Europe | Area Manager dliasedis@checkpoint.com +44-787-9678999 |
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| Russia, France and Eastern Europe | Area Manager ylhotellier@checkpoint.com +33-688-358301 |
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| Southern Europe | Area Manager msuarez@checkpoint.com +34-638-713520 |
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| India |
Area Manager somnathb@checkpoint.com +91-981-0202448 |
Regional Manager, APAC rwoodland@checkpoint.com +61-412-200377 |
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| Asia | Area Manager tloh@checkpoint.com +65-971-11527 |
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| ANZ | Area Manager rwoodland@checkpoint.com +61-412-200377 |
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| ISRAEL |
Area Manager tamirga@checkpoint.com +972-542-190-300 |
Regional Manager, MEA arturs@checkpoint.com +972-546-262-815 |
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| MEA |
Area Manager arturs@checkpoint.com +972-546-262-815 |
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