Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

Americas

Escalation Path 1st Level 2nd Level 3rd Level
LATAM
Gershom Trinidad Blas
Regional Manager
[email protected]
+52 55 4344 8733
Fredrik Lindstrom
Global Head of Professional Services
[email protected]
+1 407-497-2775
Eitan Lugassi (Gilad)
VP Technical Services
[email protected]
+972-3-6115076
South US, West US
and Canada
Jonathan Passmore
Area Manager
[email protected]
+1 972-489-5153
Central US
Don Mattox
Area Manager
[email protected]
+1 214-536-5815
East US and Mid-Atlantic
Sivan Even-Or
Area Manager
[email protected]
+1 609-280-9418
Global Accounts and GSI
Lloyd Barnett
Area Manager
[email protected]
+1 404-725-4858
Public Sector and Telco
David Darr
Area Manager
[email protected]
+1 972-816-4539

International

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
Central Europe
(Austria, Germany, Switzerland)
Christian Goettsche
Area Manager
[email protected]
+49-151-42214948
 Ken Tomassen
Head of Professional Services, EMEA
[email protected]
+45-40-683280
Fredrik Lindstrom
Global Head of Professional Services
[email protected]
+1 407-497-2775 
Eitan Lugassi (Gilad)
VP Technical Services
[email protected]
+972-3-6115076
UK, Ireland,
Netherlands and
Nordics
Demetris Liasedis
Area Manager
[email protected]
+44-787-9678999
Russia, France and
Eastern Europe
Yvan Lhotellier
Area Manager
[email protected]
+33-688-358301
Southern Europe
(Italy, Spain, Portugal)
Miguel Suarez
Area Manager
[email protected]
+34-638-713520
Middle East
and Africa
Artur Sher
Regional manager, MEA
[email protected]
+972-546-262-815
Israel
Ira Hauzelman
Area Manager
[email protected]
+972-523-216-022
India
Richard Woodland
Head of Professional Services, APAC
[email protected]
+61-412-200377
Asia
Terry Loh
Area Manager
[email protected]
+65-971-11527
ANZ
Richard Woodland
Head of Professional Services, APAC
[email protected]
+61-412-200377
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