Professional Services Escalation Matrix
Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
Americas
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Advanced TAM | Area Manager dwasiak@checkpoint.com +1 (702) 219-7973 |
Head of Professional Services cmoreira@checkpoint.com +1 (972) 444-6596 | Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| Canada, Central-South | Area Manager dmattox@checkpoint.com +1 214-536-5815 |
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| East, Mid-Atlantic, and Federal | Area Manager sevenor@checkpoint.com +1 (609) 280-9418 |
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| LATAM | Area Manager gblas@checkpoint.com +52 1 55 4344 8733 |
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| Short Term Engagements | Area Manager hchyzhyk@checkpoint.com +1 (469) 394-7169 |
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| South US, GSI, MSP | Area Manager lbarnett@checkpoint.com +1 404-725-4858 |
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| West and Central-North | Area Manager mjaworsk@checkpoint.com +1 972-302-8100 |
International
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Europe: Central | Area Manager cgoettsche@checkpoint.com +49-151-42214948 |
Area Manager iang@checkpoint.com +44-(0)7970 944854 |
Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 |
VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| Europe: UK & Ireland, Netherlands and Northern | Area Manager dliasedis@checkpoint.com +447812488231 |
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| Europe: Russia, France and Eastern | Area Manager ylhotellier@checkpoint.com +33 6 88 35 83 01 |
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| Europe: Southern | Area Manager msuarez@checkpoint.com +34-638-713520 |
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| ANZ | Area Manager, ANZ rwoodland@checkpoint.com +61-412200377 | |||
| Asia | Area Manager, Asia tloh@checkpoint.com +65 9711 1527 | Area Manager, ANZ rwoodland@checkpoint.com +61-412200377 |
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| MEA | Area Manager arturs@checkpoint.com +972-3-753-4993 |
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