Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

• International
• Americas

INTERNATIONAL

Escalation Path	1st Level	2nd Level	3rd Level	4th Level
Europe:NER, SER & EE	Peter Domotor Area Manager, NER, SER & EE peterd@checkpoint.com +44-(0)7799-456559	Peter Domotor Area Manager, NER, SER & EE peterd@checkpoint.com +44-(0)7799-456559	Eitan Lugassi Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076	Shira Bar Yosef Technical Services VP sbaryose@checkpoint.com +972 (3) 611-5191
Europe:Central	Christian Goettsche Area Manager, Central Europe cgoettsche@checkpoint.com +49-151-42214948
ANZ	Richard Woodland Area Manager, ANZ rwoodland@checkpoint.com +61-412200377
Asia	Nathan Gardiner Area Manager, Asia nathanga@checkpoint.com +65-8339-1532
Europe:MEA, RUSSIA	Rina Barbut Area Manager, MEA & Russia rinab@checkpoint.com +972-(0)54-8154438
Training, SmartOptimize & Finance	Shir Mazliach Project Manager shirm@checkpoint.com +972-3-7534673

AMERICAS

Escalation Path	1st Level	2nd Level	3rd Level	4th Level
Canada and Latin America	Jorge Vasquez de Bracamont Area Manager jvasquez@checkpoint.com +1 (650) 556-4258	Carlos Moreira Professional Services Regional Manager cmoreira@checkpoint.com +1 (972) 444-6596	Eitan Lugassi Director of Global Professional Services eitanlu@checkpoint.com +972 (0)528-372-555	Shira Bar Yosef Technical Services VP sbaryose@checkpoint.com +972 (3) 611-5191
East, Mid-Atlantic, and Federal	Sivan Even-Or Area Manager sevenor@checkpoint.com  +1 (609) 280-9418
South, Central, and GSI	Ferdinand Devilleres Area Manager fdeville@checkpoint.com +1 (305) 781-4253
West and MSP	Dan Wasiak Area Manager dwasiak@checkpoint.com +1 (702) 219-7973