Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.
INTERNATIONAL
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| Europe: Northern | Regional Manager, Northern peterd@checkpoint.com +44-(0)7799-456559 | Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
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| Europe: South, East and BENELUX | Area Manager, South, East and BENELUX ylhotellier@checkpoint.com +33 6 88 35 83 01 | Regional Manager, Northern peterd@checkpoint.com +44-(0)7799-456559 |
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| Europe: Central | Area Manager, Central Europe cgoettsche@checkpoint.com +49-151-42214948 | Regional Manager, Northern peterd@checkpoint.com +44-(0)7799-456559 |
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| ANZ | Area Manager, ANZ rwoodland@checkpoint.com +61-412200377 | |||
| Asia | Area Manager, Asia tloh@checkpoint.com +65 9711 1527 | |||
| MEA, RUSSIA | Area Manager, MEA & Russia rinab@checkpoint.com +972-(0)54-8154438 | |||
| Training, SmartOptimize & Finance | Project Manager linoyf@checkpoint.com +972 52-489-1130 |
AMERICAS
| Escalation Path | 1st Level | 2nd Level | 3rd Level | 4th Level |
|---|---|---|---|---|
| LATAM | Area Manager gblas@checkpoint.com +52 1 55 4344 8733 | Head of Professional Services cmoreira@checkpoint.com +1 (972) 444-6596 | Director of Global Professional Services eitanlu@checkpoint.com +972-3-6115076 | VP, Information Systems sharon@checkpoint.com +972-3-6115469 |
| East, Mid-Atlantic, and Federal | Area Manager sevenor@checkpoint.com +1 (609) 280-9418 |
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| South U.S., Canada, GSI & MSP | Area Manager fdeville@checkpoint.com +1 407-308-9038 |
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| North | Area Manager dwasiak@checkpoint.com +1 (702) 219-7973 |
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| West & Central | Area Manager rweaver@checkpoint.com +1 805-216-5453 |