Appliances Support & Warranty
Check Point offers a range of support programs for customers using our appliances covering both software and hardware issues.
Check Point offers support online, by phone and onsite directly or via its network of partners. Opening a ticket online with Check Point Support via Check Point User Center.
Support Programs for Appliances
Check Point's Appliance Support programs provide technical support, software updates and upgrades, and the replacement of faulty hardware.
Support for Bladed Hardware Integrated Appliance Solutions is only to software by Check Point or Crossbeam. 3rd party blades are not supported by Check Point.
Check Point warrants that hardware components of its appliances shall be free from material defects and will function according to the documentation provided for a period of one year from the date of appliance activation by Check Point. If the unit has a hardware failure during this warranty period, customer can begin a RMA process. Please visit Hardware Warranty for more information.
Check Point Enterprise Support Lifecycle Policy
Check Point Enterprise Support Lifecycle Policy outlines the product support guidelines for a product's lifecycle. The objective of this policy is to standardize and normalize product lifecycle practices, thereby enabling Check Point customers to make more informed purchase, support and upgrade decisions.
All Check Point products (except third-party products sold by Check Point) are covered by this policy. Customers who are operating Check Point products under a valid Support & Maintenance Agreement are entitled to the benefits associated with this policy.