Administración de cuentas de servicio

El Gerente de Cuenta de Servicio (SAM) es el líder de servicio al cliente designado que está familiarizado con su negocio y sus necesidades. Diseñado para garantizar un acceso proactivo y coordinado a los expertos de Check Point para acelerar la resolución de casos y esforzarse por mejorar continuamente su postura de seguridad.

The SAM is a key individual within the support and professional services organization. Their primary mission is achieve service delivery success and is the voice of the customer within Check Point. The SAM continually assures the value of services across your environment.

PÓNGASE EN CONTACTO CON SAM SALES

Administración de cuentas de servicio

Desafío

As an IT Security Professionals you need the type of technical support that goes beyond a break-fix solution. Today’s needs and wants have gone beyond what is defined as “Standard”.

A dedicated SAM leader familiar with your business and your needs will be assigned. They will ensure proactive, coordinated access to Check Point experts to accelerate case resolution and strive to continuously improve your security posture.

Your SAM representative will lead the following activities:

Tailored weekly meetings, regular account assessments with executive reporting, Technical Root Cause Analysis, Proactive Alerts and Personal Notifications.

Open line of communication outside of weekly calls are welcome to discuss any of your Check Point needs.

Weekly meetings to discuss open SR’s and future plans.

Quarterly business report will be generated to track performance and will include business reviews and tailored release management recommendations. In addition, environment best practice reviews will be performed every other quarter.

Focused, aligned delivery of PS, ATAM and Diamond services. This includes complimentary trial access to Check Point Advanced Services such as Smart Optimize, Advanced Debug Training and Check Point Pro.

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