Check Point Enterprise Support Lifecycle Policy

Check Point's Enterprise Support Lifecycle policy outlines the product support guidelines for a product's lifecycle. The objective of this policy is to standardize and normalize product lifecycle practices, thereby enabling Check Point customers to make more informed purchase, support and upgrade decisions.

All Check Point products (except third-party products sold by Check Point) are covered by this policy. Customers who are operating Check Point products under a valid Support & Maintenance Agreement are entitled to the benefits associated with this policy.

1. Software Support Lifecycle Policy Guidelines

Check Point is committed to providing support for all software products for a minimum of four (4) years, starting from the general availability date of the product's major version. 'General availability date' is defined as the date on which a product is officially made available for purchase. See the Check Point Enterprise Software Support Timeline.

In addition, Check Point aims to support a minimum of two major versions of all software products. Check Point usually ends support for a major product version only when:

• The second subsequent major product version has been released, or
• At least four (4) years have elapsed since the release of the major version in question

2. Appliance Support Lifecycle Guidelines

 

Check Point provides a comprehensive support lifecycle for its appliances, including

• Software/Operating System support -
• The latest version of the software that was installed on the appliance is fully supported until 1 year after Successor Product Availability Date Announcement.
• Maintenance releases/bug fixes are supplied until 3 years after Successor Product Availability Date Announcement. These fixes may require a software upgrade by the customer
• Fixes and software upgrades will be  supplied until 5 years after Successor Product Availability Date Announcement to handle support issues. New software releases may require the purchase of hardware upgrades by the customer.
• Technical Assistance
• Full TAC support from the Check Point Technical Assistance centers is supplied until 5 years after Successor Product Availability Date Announcement
• Hardware
• Units and parts can be replaced via Check Point's RMA process. Check Point will provide same or similar parts or full unit replacement when needed.

See the Check Point Appliance Support Timeline

See the Check Point IPSO Operating System Support Timeline

Check Point reserves the right to modify this policy at any time; notifications regarding changes in policy will be posted on this page.