Enterprise Premium Support
Check Point Enterprise Premium Support delivers all the benefits of Enterprise Software Subscription with comprehensive, 7x24 unlimited support from our experienced and certified security experts. With online tools, global 7x24 service centers, and committed 30 minute response times, you can count on Check Point to resolve your mission-critical issues quickly and efficiently.
Benefits
- Software Subscription - Access critical hot fixes, service packs, and major upgrades.
- Protect your business with unlimited, comprehensive support from experienced engineers and 30 minute response with Fast Path to premium desk
- Ensure mission-critical support with 7x24 support and 30 minute committed TAC response for severity 1 issues and 2hour response for severity 2
- Free use of Check Point support center tools – Sophisticated tools to initiate, manage, collaborate upon, and track Service Requests online including active notifications via mail or SMS
- Reduce support time and costs with Advanced Access to SecureKnowledge, get auto notification on any new material which posted in your subject area.
- Appliance Support
- Replacement units are shipped by Next Flight-Out/ Express Delivery (in mainland US and European Union), Appliances are shipped during normal business hours and could arrive during off hours.
- Efficient hardware issue diagnosis using advanced tools
- Return Materials Authorization (RMA) process by Check Point TAC (Technical Assistance Center) Hardware experts
- Optional upgrade to Premium On-site Support
- 7x24 hours onsite service
- Delivery and basic installation of replacement hardware by a certified engineer
- Available in over 250 locations world wide
NOTE: This does not apply to appliances utilizing third party-vendor servers and platforms (IAS), for IAS support offering, contact a Check Point representative or contact your channel partner.
Find out more about how your business can benefit from Enterprise Premium Support and other Enterprise Support programs, then contact your local Certified Partner to receive a quote today!