Contact Support

24×7 Technical Support
Our worldwide Technical Assistance Centers are available to assist you 24 x 7.

Under Attack?

US Hotline: 1-866-923-0907
UK: +0-800-088-5471
Australia: 1-800-467-476

Enterprise Security

Americas
US: +1 (972) 444-6600
Canada: +1 (613) 271-7950
Toll-Free: +1 (888) 361-5030

LATAM
Argentina: (0810) 112-7005
Chile: (800) 914-002
Colombia: (01800) 751-1262
Mexico :+52 (477) 462-0444

International
+44-114 478 2845

Africa
+27 80 006 1066

Australia
1 800 805 793

China
4008180087

Japan
+81 3-4588-1101

India
0008000507005

Israel
+972-3-6115100

Malaysia
1800818410

New Zealand
0800 443 601

Philippines
180013220116

Singapore
8009721141

Taiwan
00801979706

United Kingdom
+44 800 029 3240

Small & Medium Business Security

Safe@Office, 600 and 700 Security Appliances
Chat with Support

Consumer Security

ZoneAlarm
Go to Support Center

Escalation Path

In case an escalation of a Service Request (SR) is required for any reason, email the Escalation Manager. For severity-1 incidents, call the TAC phone numbers available.

See Escalation Path Process and Contacts
Report a Potential Security Issue

Account Services

For questions about support processes, contracts or User Center and licensing, please call Account Services at +1-972-444-6600 and select option 3.

Contact Account Services Online

RMA

Damaged or Defective Hardware Returns – In the unfortunate event that you received a damaged unit, please contact our Technical Team to open a service request ticket via User Center and not through the standard cancellation procedure.

RMA Return Process
Email the RMA Team
Contact RMA Team Online

CHAT WITH US

OPEN SERVICE REQUEST

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